Open To Work
Amber Bird
Summary
Compassionate professional with comprehensive experience in personal support roles. Strong background in providing emotional, physical and developmental support to clients of various age groups and health conditions. Notable skills include problem-solving, stress management, communication, and adaptability. Demonstrated ability to positively impact client wellbeing through personalized care plans and regular monitoring.
Overview
2027
2027
years of professional experience
1985
1985
years of post-secondary education
Work History
Director of Clackamas County Homecare Workers
SEIU503 sublocal99
Salem, Oregon
05.2024 - Current
- Facilitated New Employee Orientation to introduce the benefits of Union membership and grow our union
- Facilitated training sessions to empower staff and improve operational efficiency.
- Oversaw budget planning and allocation for various union programs and events.
- Evaluated program effectiveness and recommended improvements based on feedback received.
- Developed policies to promote inclusivity and diversity within the organization.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Coordinated resources across departments to maximize productivity levels.
- Identified opportunities for process optimization through data analysis.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Analyzed data to inform decision-making and strategic direction.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Led change management efforts to adapt to market shifts and organizational needs.
- Implemented new technologies to streamline processes and enhance productivity.
- Managed crisis situations to minimize impact on operations and reputation.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Spearheaded the development and launch of new products or services.
- Directed operations to improve efficiency and increase profit margins.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Facilitated collaboration between teams by encouraging open communication channels.
- Managed electronic filing systems to ensure organized document retrieval.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Adjusted settings for format, page layout and line spacing.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Translated written documentation and notes into emails and other types of correspondence.
- Determined appropriate databases for completed documents and transferred files electronically.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Personal Support Worker
Public partnerships PPL
Alpharetta, Georgia
11.2019 - Current
- Facilitated communication between clients and healthcare providers effectively.
- Developed personalized care plans in collaboration with clients and families.
- Provided emotional support and companionship, fostering improved client well-being and engagement.
- Ensured a safe and clean environment for clients at all times.
- Provided transportation services for clients to medical appointments or social events.
- Provided personal care services such as bathing, grooming and toileting to clients.
- Attended training sessions to stay up-to-date on best practices in patient care.
- Supported clients in problem solving tasks related to money management, budgeting, grocery shopping.
- Monitored vital signs such as temperature, pulse rate and respiration rate.
- Maintained accurate records of services provided and progress made by clients.
- Facilitated communication between family members about the care of their loved one.
- Developed trusting relationships with all clients by demonstrating respect for their rights and choices.
- Collaborated with other health professionals to coordinate the care of each client.
- Helped plan nutritious meals according to each client's dietary requirements.
- Assisted with medication management by reminding clients when it was time to take medications and helping them organize their medicines.
- Organized and implemented activities of daily living for clients in their homes.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Assisted disabled individuals with mobility support and encouraged independence while ensuring safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contributed to case reviews of client status and progress.
- Maintained accurate records of client care and support activities consistently.
- Coordinated transportation for clients to medical appointments, enhancing access to necessary healthcare services.
Data Entry Clerk
Bosky Dell Natives
West Linn, Oregon
08.2008 - 05.2013
- Entered and updated data in company database accurately and efficiently.
- Managed electronic filing systems to ensure organized document retrieval.
- Reviewed source documents for data accuracy and completeness before entry.
- Collaborated with colleagues to streamline data entry processes and workflows.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Taxi Owner/Operator Technician
Sassy's Taxicab
Oregon City, Oregon
07.2000 - 10.2004
- Ensured compliance with local regulations and safety standards.
- Trained new drivers on company policies and customer service protocols.
- Handled customer inquiries and resolved complaints effectively.
- Maintained accurate records of vehicle inspections and repairs.
- Oversaw financial transactions and fare collections from passengers.
- Created financial reports detailing income from fares, fuel costs, vehicle repairs.
- Tracked expenses related to fuel, maintenance and other operational costs of running a taxi business.
- Ensured proper maintenance of taxis, including regular servicing and safety checks.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Greeted passengers warmly and professionally and engaged in conversation.
- Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Assisted passengers with loading, unloading and stowing of luggage.
- Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
- Displayed active listening and offered positive resolutions to passenger concerns.
- Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
- Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
- Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
- Operated taxicabs efficiently across city routes to ensure timely passenger pickups.
- Communicated with dispatch to coordinate rides and address customer inquiries effectively.
- Monitored traffic conditions using GPS systems to optimize route planning and navigation.
- Cleaned work area at end of shift ensuring all tools were returned to their proper place.
- Identified root cause of failures using problem solving skills.
- Checked control panel and gauges during equipment operation.
Secretary to the General Manager
Bosky Dell Natives
West Linn, Oregon
- Managed scheduling and coordination for the General Manager's appointments.
- Assisted in preparing reports and presentations for internal and external meetings.
- Maintained organized filing system for confidential documents and correspondence.
Education
Oregon City High School
Oregon City, OregonSome College (No Degree) - Business Accountancy
Clackamas Community College
Oregon City, ORSkills
Dedicated personal support professional with extensive experience delivering emotional, physical, and developmental assistance to diverse clients Expertise in problem-solving, stress management, and effective communication enhances client wellbeing through tailored care plans and consistent monitoring
Dedicated personal support professional with extensive experience delivering emotional, physical, and developmental assistance to diverse clients Expertise in problem-solving, stress management, and effective communication enhances client wellbeing through tailored care plans and consistent monitoring
Affiliations
My love for living beings has lead me to becoming a crazy cat lady. One act of kindness towards a wayward stray cat lead to litter of 5 with their mouths open. We feed them. We also trapped them and had them spayed or neutered. Our two indoor cats were rescues as well. I just love helping those who can't help themselves where I know that I have made a difference.
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Director of Clackamas County Homecare Workers
SEIU503 sublocal99
05.2024 - Current
Personal Support Worker
Public partnerships PPL
11.2019 - Current
Data Entry Clerk
Bosky Dell Natives
08.2008 - 05.2013
Taxi Owner/Operator Technician
Sassy's Taxicab
07.2000 - 10.2004
Secretary to the General Manager
Bosky Dell Natives
Oregon City High School
Some College (No Degree) - Business Accountancy
Clackamas Community College