Amber Bivins
Cracker Barrell Old Country Store
McDonough,GA
24
years of professional experience
Dynamic professional with extensive experience in team supervision and problem-solving. Skilled in training staff, managing inventory, and resolving customer issues, contributing to improved operational efficiency and enhanced dining experiences.
Work History
Shift Leader
10 Years 8 Months- Supervised team of servers and kitchen staff to ensure efficient service and customer satisfaction.
- Trained new employees on operational procedures and best practices for quality service.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software in addition to overseeing daily cash handling procedures, maintaining accurate records, and minimizing discrepancies.
- Collaborated with management to develop strategies for increasing sales and improving service delivery, maintain consistent standards across all shifts which promote a cohesive workplace culture.
Fraud Representative
3 Years- Investigated fraudulent transactions, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to identify patterns and mitigate risks associated with fraud.
- Analyzed data from various sources to detect anomalies and prevent potential financial losses.
Logistics Coordinator
12 Years 6 Months- Coordinated logistics operations to ensure timely delivery of products across multiple channels.
- Developed and maintained relationships with suppliers to optimize inventory management processes.
- Implemented process improvements that increased operational efficiency within logistics workflows.
- Analyzed transportation data to identify cost-saving opportunities and improve routing efficiency.
- Trained new staff on logistics protocols, fostering a culture of safety and compliance.
- Managed documentation for shipments, ensuring regulatory compliance and reducing discrepancies.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Education
GED
Skills
Positive attitude
Team leadership
Problem-solving
People oriented
Customer service focus
Diplomatic and fair
POS system operation
Multitasking and prioritizing
Sales expertise
Reliability
Timeline
Fraud Representative
Global Payments
06.2016 - 06.2019Read More
Shift Leader
Cracker Barrell Old Country Store
12.2015 - CurrentRead More
Logistics Coordinator
NCR
04.2002 - 10.2014Read More
Henry County High School
GED
Read More