AMBER BLAKELY
West Bloomfield Township
Summary
Results-oriented professional with 10+ years of experience and a proven knowledge of client relations, customer loyalty, and customer needs assessment. Aiming to leverage my skills to successfully fill the Operations Associate role at your company.
Overview
15
15
years of professional experience
Work History
Team Leader
FCA Stellantis
02.2012 - Current
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects or malfunctions
- Direct and coordinate the activities of employees engaged in production
- Keep records of employees' attendance and hours worked
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
Sales Associate
PANDORA JEWELRY
11.2019 - 05.2021
- Maintain comprehensive product knowledge and utilize sales skills to effectively inform and suggest jewelry products to customers
- Warmly fostering professional relationships with clients by listening to their requirements and assisting them to make informed buying decisions
- Ensure regular increase of jewelry sales, maintain all financial transactions effectively, and verify all relevant documentation is provided with each sale
- Complete sales process by issuing thank you notes to customers to seek to gain and retain brand loyalty, and also inform them about new product arrivals
Security Guard
FORMAN MILLS, INC
02.2016 - 01.2017
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
Customer Service Representative
ADITYA BIRLA-MINACS
01.2010 - 03.2013
- Promote company products, services, and savings plans when appropriate
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Solicit sales of new or additional services or products to meet quota
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Assist with account changes, facilitate service discontinuance orders, and help customers complete contract forms
Education
Associate's Degree - Criminal Justice
ITT TECHNICAL INSTITUTE
Troy, MI06.2011
Skills
- Customer Service
- Time Management
- Interpersonal Communication
- Cash Handling
- Organizational Skills
- Conflict Management
- Supervising Experience
- Team Management
- Mentoring
- Retail Sales
- Sales
- Attention to detail
- Teamwork and collaboration
- Documentation and reporting
- Goal setting
- Relationship building
- Client support
- Complaint resolution
- Sales expertise
- Expectation setting
Timeline
Sales Associate
PANDORA JEWELRY
11.2019 - 05.2021
Security Guard
FORMAN MILLS, INC
02.2016 - 01.2017
Team Leader
FCA Stellantis
02.2012 - Current
Customer Service Representative
ADITYA BIRLA-MINACS
01.2010 - 03.2013
Associate's Degree - Criminal Justice
ITT TECHNICAL INSTITUTE
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