Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Bockelman

Laferia ,TX

Summary

I am a natural born leader. I have many years of customers service experience as well as management. Each day I strive to be better than the day before. I will lead the team with confidence and competence. I am open and eager to learn new things. I have a high drive to be successful and the encouraging power to create a winning team. Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

16
16
years of professional experience

Work History

Certified Service Manager/ Culinary Manager

Olive Garden
Weslaco, TX
10.2021 - Current
  • Successfully obtain Companies KPIs
  • Coach and Develope Team Members
  • Secure Guest Satisfaction
  • Establish and Maintain a Welcoming Culture
  • Hiring and verifying training procedures are followed.
  • Daily/weekly counts. Truck and alcohol orders.
  • Cost management

Master Designer

JCPENNEY Salon
Harlingen, TX
03.2010 - 10.2013
  • Attend to clients
  • Maintain salon
  • Sales and inventory

Owner and Operator

Amber’s Beautiful Creations
San Benito, TX
12.2009 - 10.2013
  • Owned and operated
  • Managed employees
  • Payroll and scheduling
  • Sales and inventory

Education

High school or equivalent - undefined

Harlingen High School South
Harlingen, TX
12-2005

Skills

  • Reached and maintained companies KPIs for up to 90% of my career with Olive Garden

Management - 7 years

Certified in Service Management within first year of being promoted to manager

Reached and maintained companies KPIs for up to 90% of my career with Olive Garden

Timeline

Certified Service Manager/ Culinary Manager

Olive Garden
10.2021 - Current

Master Designer

JCPENNEY Salon
03.2010 - 10.2013

Owner and Operator

Amber’s Beautiful Creations
12.2009 - 10.2013

High school or equivalent - undefined

Harlingen High School South