Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Bosket

Lake City,FL.

Summary

Energetic individual with experience promoting and upselling products. Committed to increasing sales and exceeding goals by delivering excellent customer service. I'm seeking a career that utilizes my skills. In the process I hope to learn in new areas and use my previous experiences to achieve work goals and grow in my career.

Overview

9
9
years of professional experience

Work History

Cashier

SunStop
01.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Counter Clerk

BW Deli and Grill
05.2021 - 01.2023
  • Assist customers with orders
  • Ensure lobby is clean and presentable
  • Stock
  • Assist kitchen with prep
  • Enhanced customer satisfaction by providing efficient and accurate service at the counter.
  • Streamlined checkout processes for improved customer experience and reduced wait times.

Tech Support

AT&T- Sitel
01.2020 - 01.2021
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Streamlined communication between team members, fostering a collaborative environment for project success.
  • Developed coding skills in various programming languages, increasing efficiency in task completion.
  • Organized and facilitated workshops to teach peers about trending technologies and industry best practices.

Tech Support

Kimco Services
01.2020 - 10.2020
  • Made sure work environment was presentable
  • Stocking
  • Customer Service
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Streamlined communication between team members, fostering a collaborative environment for project success.

Cashier

09.2019 - 12.2019
  • Data Entry
  • Customer Service
  • Assistance with Medicare enrollment and Aon Site navigation., Stocking and knowing company’s merchandise
  • Customer service assistance

Customer Service Rep

Turbo Tax- Sitel
12.2018 - 03.2019
  • Service
  • Assistance with online navigation
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Rep. Temp Campaign

AON- Sitel
09.2018 - 12.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Surveyor

Rainsoft, A and B Marketing
01.2018 - 07.2018
  • Service
  • Addressed issues or concerns customers had about their water.
  • Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
  • Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.

Sales Associate

JC Penny’s
05.2017 - 01.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Dollar General
01.2015 - 06.2015
  • Worked with customer service and assistance
  • Experienced cashier
  • Restocking and organizing new merchandise in a timely manner
  • Made sure work space was presentable
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High school Diploma -

Covenant Community School
Lake City, FL
2013

Skills

  • Suitable for valued teamwork and friendly customer service
  • Experienced in retail
  • Experienced in money handling
  • Knowledge of computer programs such as
  • Word, Excel, Open Office, and PowerPoint
  • An advocate for new and creative ideas
  • Cash Register Systems
  • Accuracy and Efficiency
  • Guest Inquiries
  • Order Taking
  • Customer-Focused
  • Excellent Work Ethic

Timeline

Cashier

SunStop
01.2023 - Current

Counter Clerk

BW Deli and Grill
05.2021 - 01.2023

Tech Support

AT&T- Sitel
01.2020 - 01.2021

Tech Support

Kimco Services
01.2020 - 10.2020

Cashier

09.2019 - 12.2019

Customer Service Rep

Turbo Tax- Sitel
12.2018 - 03.2019

Customer Service Rep. Temp Campaign

AON- Sitel
09.2018 - 12.2018

Surveyor

Rainsoft, A and B Marketing
01.2018 - 07.2018

Sales Associate

JC Penny’s
05.2017 - 01.2018

Sales Associate

Dollar General
01.2015 - 06.2015

High school Diploma -

Covenant Community School

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