Elizabeth Edwards
Northport,AL
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 9 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
9
9
years of professional experience
Work History
Cashier
Marathon Gas Station
Northport, AL
06.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with financial procedures.
- Assisted in training new team members on operational protocols and customer service techniques.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented inventory management practices to minimize discrepancies and optimize stock levels.
- Monitored store environment for cleanliness and safety, adhering to company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Tuugies 2
Cooking
Berry, AL
03.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Sales Associate
Walmart
Northport , AL
08.2019 - 01.2021
- Provided helpful guidance to enhance customer experience.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Server
The front porch restaurant
Northport, AL
03.2018 - 08.2019
- Calculated charges, issued table checks and collected payments from customers.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide establishment information and take party reservations.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Promoted desserts, appetizers and specialty drinks.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Kitchen Prep Cook
Catfish Charlies
Northport, AL
06.2024 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
Cashier/Stocker Associate
Dollar General
Northport , AL
07.2018 - 01.2019
- Helped customers find specific products, answering questions and offering advice.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Read weekly sales inserts and monitored price changes.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
Restaurant Cashier
Cicis pizza
Northport, AL
10.2016 - 03.2018
- Restocked drink machine area with silverware, straws, napkins and condiments.
- Helped customers find specific products, answering questions and offering advice.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Stayed up to date on current item discounts to support promotions.
- Answered phone calls to assist customers with questions and pizza orders.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Northside High School
Northport, AL4 2018
Skills
- Teamwork
- Customer assistance
- Retail sales
- Retail merchandising expertise
- Assessed customer product needs and interests in order to best recommend suitable items
- Accurate money handling
- Interpersonal and written communication
- Communications
- Customer service
- Planning and coordination
- Organization
- Team management
- Problem resolution
- Inventory management
- Relationship development
- Dependable and reliable
- Adaptive team player
- Merchandise stocking
- Cash register operation
- Coin counting
- Customer greeting
- Cash management
- Credit and cash transactions
- Merchandise restocking
- Cash counting machine operations
- Payment processing
Timeline
Kitchen Prep Cook
Catfish Charlies
06.2024 - Current
Cashier
Marathon Gas Station
06.2022 - 06.2023
Tuugies 2
Cooking
03.2021 - 06.2022
Retail Sales Associate
Walmart
08.2019 - 01.2021
Cashier/Stocker Associate
Dollar General
07.2018 - 01.2019
Server
The front porch restaurant
03.2018 - 08.2019
Restaurant Cashier
Cicis pizza
10.2016 - 03.2018
High School Diploma -
Northside High School