Carolyn Pequeno
Houston ,TX
Summary
Throughout my professional journey, I have acquired a diverse skill set that has significantly contributed to my personal and career growth. My previous roles have offered me invaluable opportunities to develop competencies in several key areas. I have Proven team collaborator and guest relations expertise . Excelled in multitasking and customer service, enhancing guest satisfaction and loyalty. Demonstrated proficiency in cash register operation and problem-solving, achieving high accuracy levels. Passionate about driving positive outcomes through effective teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Cashier
Jack in the Box
2901 Airline Dr Houston, TX 77009 United States
12.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Sales Associate
Tilly’s
20131 Highway 59 N, Humble
11.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress
Pappas BBQ
10810 Eastex Freeway Houston, TX
06.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Event Staff Member
POST Houston
401 Franklin St, Houston
12.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Enhanced attendee satisfaction by providing prompt and courteous service at various event stations.
- Maintained clean and orderly event spaces, directly impacting attendee comfort and satisfaction.
- Delivered informative and engaging presentations about event features to attendees, enhancing their event experience.
- Streamlined ticketing process, reducing wait times for attendees.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Reported any damage or maintenance issues to manager.
Education
MacArthur High School
4400 Aldine Mail Rt, Houston Skills
- Strong teamwork
- Guest relations
- Crowd control techniques
- Food and beverage handling
- Sales experience
- Positive attitude
- Teamwork and collaboration
- Customer support
- Customer service
- Guest services
- Active listening
- Attention to detail
- Time management
- Cleaning and sanitization
- Strong work ethic
- Self-driven and motivated
- Decision-making
- Cash register operation
- Task prioritization
- Teamwork
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Staff Member
POST Houston
12.2024 - Current
Waitress
Pappas BBQ
06.2024 - 12.2024
Sales Associate
Tilly’s
11.2023 - 06.2024
Cashier
Jack in the Box
12.2022 - 07.2023
MacArthur High School