Amber Branstetter
Crane,MISSOURI
Summary
Highly motivated and experienced account manager with a strong background in sales and customer service, seeking new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Excels at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Developed strong interpersonal skills and a talent for effectively addressing concerns.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Asset Protection Specialist
Endurance Warranty
03.2024 - 10.2024
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed
- Responded to inquiries from potential customers via email and telephone
- Analyzed customer needs to make suitable product recommendations
- Drafted and emailed customized quotes to prospective clients
- Ensured compliance with applicable laws and regulations governing insurance sales practices
- Tracked sales goals through weekly progress reports and quarterly performance reviews
- Provided excellent customer service in order to increase sales
- Tracked sales activity against goals set by management team
- Adhered to company policies and procedures regarding sales techniques and customer service standards
- Promoted warranty sales, educating patrons on features and benefits.
Sales Representative
Hear.com
01.2017 - 03.2023
- Developed relationships with other healthcare professionals to ensure continuity of care for patients
- Provided counseling services regarding communication strategies for individuals with hearing loss
- Collaborated with audiology staff members to ensure quality patient care was provided throughout all stages of service delivery
- Recommended appropriate accessories that may improve performance or satisfaction with amplification solution
- Counseled patients and families on communication strategies to cope with hearing loss
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications
- Promoted sales initiatives by providing product information, pricing plans and promotions
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments
- Provided technical support for patients with questions or concerns about their hearing instruments
- Maintained records related to patient visits including data entry into practice management software systems.
Practice Development Manager
Enhanced Hearing Center
01.2014 - 01.2017
- Organized sales events for over 20 locations in Missouri
- Created and implemented policies and procedures for effective practice management
- Ordered supplies and kept tabs on inventory levels
- Complied with OSHA and HIPAA regulations
- Communicated with patients with compassion while keeping medical information private
- Motivated staff by offering direction and providing constructive feedback
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Analyzed sales data and forecasted results
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Researched industry trends and developments related to hearing healthcare
- Created promotional campaigns targeting prospective patients.
General Manager
Preferred Hearing Care
01.2008 - 01.2014
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals
- Developed marketing strategies designed to increase brand awareness within target markets
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success
- Assisted in the recruitment process by interviewing potential candidates for open positions
- Coordinated and participated in promotional activities and trade shows
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Tracked monthly sales to generate reports for business development planning
- Administered employee discipline through verbal and written warnings
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Designed sales and service strategies to improve revenue and retention
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented campaigns and promotions to help with developing goods and services
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Office Manager
National Hearing Center
01.2000 - 01.2008
- Oversaw daily office operations for staff
- Oversaw inventory and office supply purchases
- Liaised with vendors to order and maintain inventory of office supplies
- Ordered and distributed office supplies while adhering to a fixed office budget
- Helped distribute employee notices and mail around the office
- Screened applicant resumes and coordinated both phone and in-person interviews
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Drafted biweekly time sheets for employees
- Organized all new hire, security and temporary paperwork
- Assisted with event planning, including associated travel and logistical arrangements
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Processed client rebate reconciliation, reporting and check requests.
Education
Associate of Applied Science Hearing Instrument Specialist - Hearing Aid Fitting
Distance Learning International Hearing Society
Farmington Hills, MichiganAssociate of Science Hearing Instrument Specialist - undefined
Ozarks Technical Community College
Springfield, MissouriSkills
- Consultative Selling
- Upselling Strategies
- Call Control
- Customer Support
- Building Rapport
- Closing Deals
- Calm and Professional Under Pressure
- Teamwork Skills
- Strong Communication Skills
- Customer Service
- De-Escalation Techniques
- Complaint Resolution
Certification
Missouri Extended Warranty Producer License
Timeline
Asset Protection Specialist
Endurance Warranty
03.2024 - 10.2024
Sales Representative
Hear.com
01.2017 - 03.2023
Practice Development Manager
Enhanced Hearing Center
01.2014 - 01.2017
General Manager
Preferred Hearing Care
01.2008 - 01.2014
Office Manager
National Hearing Center
01.2000 - 01.2008
Associate of Applied Science Hearing Instrument Specialist - Hearing Aid Fitting
Distance Learning International Hearing Society
Associate of Science Hearing Instrument Specialist - undefined
Ozarks Technical Community College
Missouri Extended Warranty Producer License
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