Amber Britt
Lumberton,NC
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Long Branch Grill
11.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained high standards of customer service during high-volume, fast, paced operations.
911 Dispatcher
Robeson County 911
01.2024 - 02.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Crew Member
Dunkin Donuts & Baskin Robbins
10.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
Sweet Frog Frozen Yogurt
04.2022 - 11.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
Cold Stone Creamery
11.2019 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Psychology
University of North Carolina At Pembroke
Pembroke, NCSome College (No Degree) - Esthetics
Robeson Community College
Lumberton, NC12-2025
High School Diploma -
Lumberton High School
Lumberton, NC06-2021
Skills
- Service Excellence
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
Timeline
911 Dispatcher
Robeson County 911
01.2024 - 02.2024
Crew Member
Dunkin Donuts & Baskin Robbins
10.2023 - 12.2023
Assistant Manager
Long Branch Grill
11.2022 - Current
Crew Member
Sweet Frog Frozen Yogurt
04.2022 - 11.2022
Shift Manager
Cold Stone Creamery
11.2019 - 04.2022
No Degree - Psychology
University of North Carolina At Pembroke
Some College (No Degree) - Esthetics
Robeson Community College
High School Diploma -
Lumberton High School
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