Amber Broadway
Milton,GA
Summary
Experienced Account Manager with 5+ years in billing, payment processing, and patient account reconciliation. Ensures HIPAA compliance while improving customer satisfaction through effective communication and problem resolution. Skilled in managing medical records, insurance verification, and confidential healthcare documentation in urgent care and healthcare settings.
Overview
10
10
years of professional experience
Work History
Account Manager
Morgan Compounding Pharmacy
Alpharetta, Georgia
03.2023 - Current
- Serve as the primary point of contact for assigned accounts, including hospitals, clinics, to understand their needs, challenges and business objectives.
- Manage patient accounts and ensure accurate billing processes.
- Monitor payments received from insurance companies or other third party sources.
- Identify and resolve discrepancies in patient accounts receivables and resolved issues while maintaining a calm, professional and patient focused demeanor when interacting with patients and staff.
- Negotiate contracts, pricing and service agreements, track sales performance and KPIs to ensure targets are met.
- Prepare detailed reports of collection activity including aging analysis, bad debt write offs, cash receipts.
- Perform account reconciliations for all patient accounts on a monthly basis.
- Developed processes for efficient collection of payments from patients, insurance companies, and third-party payers.
- Work directly within EMR/EHR systems to update patient medical records.
Urgent Care Account Administrator
Norcross Urgent Care
Norcross , Georgia
10.2021 - 02.2023
- Maintained and processed confidential patient medical records while ensuring full HIPAA compliance and accuracy of documentation.
- Worked directly within EMR/EHR systems to update patient demographics, medical documentation, insurance information and billing records.
- Maintained and processed confidential patient medical records while ensuring full HIPAA compliance and accuracy of documentation.
- Assisted patients with billing inquiries, payment collection, insurance verification and account related concerns.
- Managed scheduling, patient intake, document processing and administrative reporting.
Executive Assistant
Make-A-Wish
Atlanta , GA
04.2016 - 09.2021
- Managed executive schedules and coordinated meetings for the CEO, optimizing time and prioritizing strategic engagements.
- Coordinated travel arrangements, including itineraries and accommodations.
- Prepared and organized materials for board meetings and presentations.
- Facilitated cross-departmental and external stakeholder communication, ensuring alignment on key initiatives.
- Developed meeting agendas and documented minutes for follow-up actions.
- Served as an intermediary between the CEO and other departments or outside organizations.
- Streamlined onboarding processes for new executives, enhancing integration into the company.
- Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Conducted research and collected and analyzed data to prepare reports and documents.
Education
Some College (No Degree) - Business Management
Gordon College
BarnesvilleSkills
- Customer relationship management
- CRM systems
- Payment processing
- Payment collection
- Patient account reconciliation
- Contract negotiation
- HIPAA compliance
- EMR/EHR systems
- Medical Records Management System
- Reporting & Spreadsheet Analysis
- Workflow management
- Microsoft Office
Timeline
Account Manager
Morgan Compounding Pharmacy
03.2023 - Current
Urgent Care Account Administrator
Norcross Urgent Care
10.2021 - 02.2023
Executive Assistant
Make-A-Wish
04.2016 - 09.2021
Some College (No Degree) - Business Management
Gordon College