Amber Brown
Battle Creek,MI
Summary
Home Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.
Overview
7
7
years of professional experience
Work History
Home Health Caregiver
Farm Bureau Insurance Of Michigan
Kalamazoo, MI
08.2019 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
Credit Card Customer Service Representative
PNC Bank
Kalamazoo, MI
05.2017 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Expedited dispute resolutions for customers by thoroughly investigating claims and providing timely updates on case progress.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI05.2005
Skills
- Policy Adherence
- Credit Adjustments
- Payment Processing
- Complaint Resolution
- Customer Relations
- Decision Making
- Conflict Resolution
- Problem Solving
- Effective Communication
- Stress Management
- Multitasking Abilities
- Quality Assurance
- Team Collaboration
- Time Management
Timeline
Home Health Caregiver
Farm Bureau Insurance Of Michigan
08.2019 - Current
Credit Card Customer Service Representative
PNC Bank
05.2017 - 10.2022
High School Diploma -
Comstock High School