Amber Brown
Baltimore,MD
Overview
14
14
years of professional experience
Work History
Patient Navigator
Medstar Medical Group
04.2025 - Current
- Coordinated patient care plans, ensuring seamless communication among healthcare providers and patients.
- Educated patients on treatment options, enhancing understanding and compliance with medical recommendations.
- Assisted in navigating insurance processes, reducing barriers to access for necessary healthcare services.
- Implemented patient feedback mechanisms, improving service delivery based on direct input from individuals served.
Clinical Medical Assistant
Connected Primary Care Remote Program Medstar Health
04.2022 - Current
- Triaging patients scheduled for the Same Day Next Day
- Scheduling a patient for a virtual visit per the Nurse Practitioner
- Update any visit still in a PEN status at the end of the day
- Appointments are either in ARR or NO-SHOW status
- Reschedule any visits per Nurse Practitioner
- Audit appointments to ensure the correct Billing Provider and Billing Area was selected
- Support Provider as needed
- Contact patients with normal results (if a patient is not on the portal)
- Update work slips after drafted
- Cancel Inappropriate patient appts
- Responsible for enrolling patients refereed by their PCP into our remote blood pressure monitoring program
- Monitor the patient's blood pressure management, medication refills, and titration and conduct monthly calls to patients to check in on their progress.
OR/PACU Medical Assistant
SHADY GROVE FERTILITY
04.2021 - 04.2022
- Examine and perform ultrasounds under the physician’s supervision during transfers.
- Ensure cleanliness and sanitation while using autoclaves per Biohazard waste protocols.
- Assist in procedures under sedation (e.g., Egg retrievals, Hysteroscopies, Cyst Aspiration, Male Cases with a Urologist etc.).
- Operate the C-Arm during Hysterosalpingogram (HSG) procedures.
- Triage patients to the recovery area by taking vitals and collecting the necessary information for their procedures in patients’ charts.
- Demonstrated proficiency with measurement of patient’s urinary flow, and residual urine volumes, and assessed patient’s symptoms during urodynamics testing.
- Scheduled appointments and made outbound phone calls to patients for pre- and post-op procedures.
Administrative/Lead Medical Assistant
Chesapeake Urology
03.2016 - 04.2021
- Maintained and stocked inventory to ensure proper care for patients.
- Prepared exam rooms in the clinical area to ensure the patient receives exceptional care daily.
- Organized and stocked all necessary supplies in preparation for doctor’s examinations.
- Tracked patient’s medical history, recorded vital signs, and obtained urine specimens.
- Escorted and directed patients to their exam rooms.
- Reviewed and performed dip and automated urinalysis and microscopic preparation.
- Assisted physician with the preparation/administration of Lupron, BCG, Eligard, Vantas, Viadur, and Mitomycin.
- Assisted and performed bladder scans, urethral dilations, and Catheterizations as requested.
- Triaged patient calls for pharmacy requests, test results, medical questions, and concerns as directed by the physician.
- Documented and maintained records of the patient’s outcomes in EHR.
- Assisted in the maintenance of all logs and records for OSHA/MOSHA.
- Adhered to and followed sterilization and disinfection practices throughout the facility.
- Adhered to bio-hazardous or “red bag” waste policy and procedures for proper disposal of biomedical waste.
Medical Assistant
Shady Grove Fertility Part-Time
01.2015 - 01.2017
- Recorded patient’s examinations, treatments, and test results electronically to maintain medical records.
- Maintained a safe, secure, and healthy work environment by following and enforcing procedures.
- Supported patient care delivery by assisting providers during examinations, preparing laboratory specimens, disposing of contaminated supplies, and sterilizing medical instruments.
- Assisted Ultra sonographers in completing follicular counts.
- Verified and monitored patient information by conducting interviews and reviewing medical history.
- Assisted during intrauterine fertilization procedure.
Medical Assistant
Maryland Primary Care Physicians, LLC
02.2012 - 03.2016
- Assisted with physicals, pre-op for surgeries, acute emergency appointments, and routine follow-ups.
- Performed patient procedures and used equipment as delegated by a licensed professional, including blood draws, injections, and EKGs.
- Observed and obtained patients’ vitals in preparation for examinations.
Education
Healthcare Administration
Southern New Hampshire University
05.2024
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FORTIS INSTITUTE
Baltimore, MD12.2011
Skills
- Typing (65 wpm)
- Centricity software program
- Microsoft Word, Excel, Outlook, and PowerPoint
- Medical Terminology
Portfolio
Patient Navigator
Timeline
Patient Navigator
Medstar Medical Group
04.2025 - Current
Clinical Medical Assistant
Connected Primary Care Remote Program Medstar Health
04.2022 - Current
OR/PACU Medical Assistant
SHADY GROVE FERTILITY
04.2021 - 04.2022
Administrative/Lead Medical Assistant
Chesapeake Urology
03.2016 - 04.2021
Medical Assistant
Shady Grove Fertility Part-Time
01.2015 - 01.2017
Medical Assistant
Maryland Primary Care Physicians, LLC
02.2012 - 03.2016
Healthcare Administration
Southern New Hampshire University
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FORTIS INSTITUTE
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