Jamie Talley
Cape Girardeau,Missouri
Summary
Dynamic professional with a proven track record in guest relations and customer experience, honed at companies like Concentrix. Skilled in data entry (65 WPM) and known for creativity and innovation. Excelled in fostering premier customer satisfaction and streamlining operational efficiencies. Demonstrates strong leadership and communication abilities, ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Fast Lube Guest Relations
Charlies Fast Lube
06.2024 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Upselling product in excess of $1,000 to receive monthly bonus.
Fiber Optic Installer
Midwest Cable Splicing
02.2024 - 05.2024
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Operated tools, equipment, and machinery according to safety standards.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Put in between 5-6 pedestals of fiber optic a day
Bartender
BG's Old Tyme Deli
01.2023 - 04.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Making upwards of $100 in tips on daily basis
CCC AMBASSADOR
Concentrix
01.2022 - 04.2022
- Liaison between customers and their warranty on their vehicles.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction. Taking as man as 40-50 calls per day.
Customer Experience Agent
Concentrix
02.2021 - 05.2021
- Troubleshooting Apple Products for Customers
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Would take anywhere between 40-50 calls on daily basis
Education
High School Diploma -
Advance High School
Advance, MO05.1995
Skills
- Guest Relations and Customer Experience
- Data entry proficiency
- Typing (65 WPM)
- Creativity and Innovation
- Appointment Scheduling
- Data Entry
- Data Collection
- Complaint resolution
Timeline
Fast Lube Guest Relations
Charlies Fast Lube
06.2024 - Current
Fiber Optic Installer
Midwest Cable Splicing
02.2024 - 05.2024
Bartender
BG's Old Tyme Deli
01.2023 - 04.2023
CCC AMBASSADOR
Concentrix
01.2022 - 04.2022
Customer Experience Agent
Concentrix
02.2021 - 05.2021
High School Diploma -
Advance High School
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