Amber Bryant
Chapmanville
Summary
Proven customer service and problem-solving skills at Jersey’s Vapor World and other key roles. Excelled in high-stress situations, enhancing customer satisfaction and loyalty through effective communication and driving positive outcomes and strong customer relations. I have patience to help customers because I genuinely believe most people want to be heard, and can be met where they are at to resolve issues.
Overview
25
25
years of professional experience
Work History
Store Manager
Jersey’s Vapor World
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front Desk Receptionist
Best Western Hotel
06.2002 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
Civic Development Group
05.2001 - 06.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Telespectrum Worldwide
03.2000 - 04.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfying resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
General Studies -
Logan High School
Logan, WV06.1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Jersey’s Vapor World
03.2021 - Current
Front Desk Receptionist
Best Western Hotel
06.2002 - 06.2020
Customer Service Representative
Civic Development Group
05.2001 - 06.2002
Customer Service Representative
Telespectrum Worldwide
03.2000 - 04.2001
General Studies -
Logan High School
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