Amber Burbage
Kea‘au,HI
Summary
Established well over 10+ years experience of sales and the understanding of the sales process in retail customer service along with an extensive background in the hospitality industry. Additonally, I am a dedicated Rideshare Driver with over 9 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Maintains an outstanding safety record.
Overview
12
12
years of professional experience
Work History
Rideshare Driver
Uber/Uber Eats/Lyft
06.2015 - Current
- Develops strong communication skills while interacting with diverse groups of riders daily.
- Follows company guidelines and policies when interacting with passengers.
- Proven achievement of high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assists passengers with loading and unloading luggage/packages for enhanced customer care.
- Builds rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Customer Associate
Anthropologie
04.2017 - 05.2019
- Supported an environment of genuine customer connection while maintaining knowledge of current trends.
- Supported brand messaging through direct selling while providing styling options and opinions.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Collaborated with team members to meet sales targets and improve overall store performance.
Customer Support Associate
Tory Burch
07.2015 - 09.2016
- Acted as a liaison between the customer/client and the front of the house sales team.
- Flexed between the support of the sales team through acting as a greeter, runner, cashier, stock support, all while upholding brand integrity through effective product knowledge.
- Maintained a high level of professionalism while interacting with diverse clientele.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
Group Sales Manager
Hyatt Place San Antonio North Stone Oak
01.2012 - 05.2015
- Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.
- Increased group sales revenue by implementing strategic marketing initiatives and by building rapport with local event vendors
- Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Generated new contacts through networking and cold calling.
Education
No Degree - Communications
Citrus College
Azusa, CA06.2008
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI06.2006
Skills
- Expert in relationship development and building rapport with a solid client base
- Consulting and collaboration with clients and team members
- High desire to represent my company as a positive role model to my peers along with demonstrating teamwork, interpersonal skills, and empathy
- Data inputting abilities (experience with Fosse, Opera Xpress, Microsoft Office)
- Passionate and loyal
Timeline
Customer Associate
Anthropologie
04.2017 - 05.2019
Customer Support Associate
Tory Burch
07.2015 - 09.2016
Rideshare Driver
Uber/Uber Eats/Lyft
06.2015 - Current
Group Sales Manager
Hyatt Place San Antonio North Stone Oak
01.2012 - 05.2015
No Degree - Communications
Citrus College
High School Diploma -
Admiral Arthur W Radford High School
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