Summary
Overview
Work History
Education
Skills
Additional work experiences
Timeline
Generic

Amber Burdett

Honolulu,HI

Summary

Dedicated individual with experience in call center operations and dispatch coordination. Focused on leveraging strong analytical skills and process optimization to enhance customer satisfaction and operational effectiveness.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Remedy Staffing
Honolulu, Hawaii
06.2026 - Current
  • Monitored key call center metrics, including average handle time and first call resolution rates.
  • Coached call center team members to strengthen customer service skills and improve team performance.
  • Streamlined processes with software and tools to enhance call center operations.
  • Managed time efficiently to meet deadlines and support team productivity.
  • Conducted cost analysis for services provided by call center department.

Alarm Dispatcher

Alert Alarm Systems
Honolulu, Hawaii
06.2025 - 05.2026
  • Managed alarms and tracked responses using dispatch software to enhance operational efficiency.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Collaborated with law enforcement agencies to develop and refine response strategies.
  • Troubleshot alarm system issues during incidents to ensure swift resolution.
  • Reviewed call logs, reports, and recordings to identify areas of improvement.

Mail Handler Assistant

Ups Store
Kihei, Hawaii
01.2020 - 06.2025
  • Sorted and organized incoming mail and packages to streamline processing.
  • Prepared outgoing shipments by packaging items according to company standards.
  • Monitored inventory levels of shipping supplies to maintain operational readiness.
  • Facilitated communication between customers, vendors, suppliers, and internal departments to resolve logistics issues.
  • Responded promptly to customer inquiries concerning shipment status updates.

Education

Associate of Arts - Culinary Arts / Business Administration

Job Corps
San Francisco, CA
10-2019

High School Diploma -

Job Corps
Maui
02-2016

Skills

  • Customer service and communication
  • Customer relationship management
  • Dispatch coordination
  • Emergency response coordination
  • Alarm response coordination
  • Data reporting
  • Workflow improvement
  • Managing multiple priorities
  • Critical thinking
  • Attention to detail

Additional work experiences

  • Delivery driver

 (Door dash, Uber Eats, Instacart)

  • Line cook, Prep cook, Hot line/cold line

(The Melt, Claremont country club, Maui Brewing, Marriot)

Timeline

Call Center Representative

Remedy Staffing
06.2026 - Current

Alarm Dispatcher

Alert Alarm Systems
06.2025 - 05.2026

Mail Handler Assistant

Ups Store
01.2020 - 06.2025

Associate of Arts - Culinary Arts / Business Administration

Job Corps

High School Diploma -

Job Corps
Amber Burdett