AMBER BUTLER
Dallas
Summary
Results-driven professional with experience in workforce development, career services, and customer service. Skilled in implementing company goals with strong attention to detail. Known for exceptional organization and time management skills, alongside proficiency in Microsoft Word and Excel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Sales Agent
GEICO, Government Employees Insurance
Richardson
11.2025 - Current
- Consult with business owners to identify commercial auto insurance needs and recommend tailored coverage solutions.
- Educate customers on liability, physical damage, uninsured motorist, medical payments, and additional commercial policy coverages.
- Build rapport through consultative conversations to understand business operations, vehicle usage, and risk exposures.
- Generate new business by handling inbound sales opportunities while consistently working to meet and exceed sales goals.
- Explain policy terms, coverages, exclusions, deductibles, and state insurance requirements in a clear, customer-friendly manner.
- Prepare accurate quotes, process policy changes, and ensure all underwriting information is complete and compliant.
- Overcome objections using value-based sales techniques while maintaining a high standard of customer service.
- Maintain detailed documentation of customer interactions and policy activity within company systems.
- Stay current on commercial insurance products, state regulations, and company guidelines to provide accurate recommendations.
Life Insurance Customer Service Agent
Life Insurance Company
Dallas
08.2022 - Current
- Handle high volume of inbound customer and sales agent inquiries
- Communicates and educates on product features, benefits and contract provision details
- Ability to handle most customer interactions independently
- Educated customers on product features, benefits, and contract provisions, enhancing understanding and satisfaction
- Handled customer interactions independently in various situations
- Explained information clearly within functional area to team members
- Achieved key performance indicators, contributing to overall departmental success and quality of service
Education
Diploma -
Neville High School
Monroe, LouisianaAssociates Degree -
Collin College
Plano, TexasSkills
- Sales Techniques
- Customer Service
- Team collaboration
- Teamwork
- Verbal communication Skills
- Verbal communication
- Microsoft Excel
- Microsoft Office
- Quick adaptability
- Time Management
- Critical Thinking
- Technical proficiency
Certification
- Texas All-Lines Adjusting License
- Dallas,Texas
- 2023-11 Present
Timeline
Commercial Sales Agent
GEICO, Government Employees Insurance
11.2025 - Current
Life Insurance Customer Service Agent
Life Insurance Company
08.2022 - Current
Diploma -
Neville High School
Associates Degree -
Collin College