Amber Canady
Dallas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Chewy
Forklift operator
Dallas
09.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated forklifts to transport materials across warehouse and production areas.
- Loaded and unloaded shipments accurately, maintaining proper storage protocols.
- Maintained inventory accuracy through regular cycle counts and audits.
- Loaded pallets onto trailers for shipment.
- Reported safety and quality issues to management.
- Operated stand-up forklifts to transport materials within warehouse.
- Operated high reach forklifts to transport materials across warehouse floors.
- Maintained accurate inventory records using warehouse management systems.
- Communicated effectively with supervisors regarding stock levels and needs.
- Utilized RF scanner technology for tracking product movement throughout warehouse.
- Performed daily safety checks on forklift before operating.
- Monitored stock levels on shelves and replenished as needed.
- Checked product labels against shipping orders to ensure accuracy in delivery.
- Operated high reach forklift to transport and stack materials in warehouse.
- Organized warehouse by placing items in designated areas for easy retrieval.
Customer Service Representative
Teleperformance
Dallas
04.2016 - 02.2026
- Assisted customers with inquiries and issues through multiple communication channels.
- Resolved customer complaints effectively while maintaining a positive demeanor.
- Collaborated with team members to improve customer service processes and workflows.
- Implemented ERP software solutions for streamlined business processes.
- Investigated user complaints regarding slow response times from the company's ERP system.
- Handled escalated cases with professionalism and care to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Greeted guests warmly and efficiently upon arrival at the front desk.
- Managed guest check-ins and check-outs using hotel management software.
- Maintained accurate records of reservations and cancellations daily.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Education
South Oakcliff Highschool
Dallas , TXSkills
- Forklift operation
- Inventory management
- Warehouse management systems
- ERP software solutions
- Inventory control
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Record keeping
- Word processing
- Log book monitoring
- Email and telephone decorum
- Meeting arrangements
- Data entry
- Mail distribution
- Mail handling
- Office supplies inventory management
- Mail sorting
- Listening skills
- Technical support
- Visitor registration
- Spreadsheet tracking
- Problem-solving skills
- Bookkeeping
- Call routing
- Sorting mail
Timeline
Chewy
Forklift operator
09.2019 - Current
Customer Service Representative
Teleperformance
04.2016 - 02.2026
South Oakcliff Highschool