Jocelyn Padgett
North Lauderdale,Florida
Summary
Positive and upbeat sales professional able to connect with customers, maintain documentation and exceed quotas. Maintain solid revenue streams by keeping open lines of communication with established and potential customers. Prospect for new business continuously while capitalizing on emerging sales opportunities. Dependable employee seeking opportunity to expand skills.
Overview
4
4
years of professional experience
Work History
Chewy
Chewy
01.2022 - Current
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Addressed and resolved customer concerns and complaints
- Built and maintained relationships to promote rapport with customers
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Followed up on customer calls, providing new information
- Offered customers current product and service information to enhance brand awareness
- Instilled calm in customers, managing escalations and transfers with utmost professionalism
- Improved job knowledge with continuous training and expert use of available knowledge bases.
Spin Car Wash
Spin Car Wash
01.2021 - 12.2022
- Positive and upbeat, able to connect with customers, maintain documentation and exceed quotas
- Maintain solid revenue streams by keeping open lines of communication with established and potential customers
- Prospect for new business continuously while capitalizing on emerging sales opportunities
- Dependable employee seeking opportunity to expand skills
- Upsell Planning Public speaking Time management Quality assurance, Answered customers' questions about products, prices, and availability
- Processed credit card payments and accurately handled cash
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Improved sales process by delivering feedback to management
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Sell memberships to customers and upsell anything they purchase.
Primark
Primark
01.2020 - 01.2021
- Protected store assets with careful monitoring of customers' behaviors
- Prepared merchandise for sales floor and tagged items with correct pricing information
- Discussed promotions and special offers to customers to increase sales
- Delivered exceptional service to customers at busy retail store
- Prepared merchandise for purchase
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Recommended merchandise to suit customer budget and preferences
- Greeted customers and asked questions to assess needs
- Captured consistent customer sales with friendly, knowledgeable support.
Education
High School Diploma -
Pompano Beach High School
06.2021
Skills
- Upsell
- Time management
- Planning
- Quality Assurance
Timeline
Chewy
Chewy
01.2022 - Current
Spin Car Wash
Spin Car Wash
01.2021 - 12.2022
Primark
Primark
01.2020 - 01.2021
High School Diploma -
Pompano Beach High School