Amber Canady
Dallas,Texas
Summary
Dynamic Customer Service Representative with a proven track record at Aegis, excelling in customer engagement and conflict resolution. Leveraged critical thinking to enhance patient satisfaction and ensure HIPAA compliance. Recognized for mentoring new hires and fostering a collaborative team environment, driving loyalty and repeat business through empathetic service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
State Fair of Texas
01.2018 - Current
- Handling customers inquiries and concerns. this includes answering questions,providing information about products and services and directions customers to the right department.
- Resolving issues and complaints CSRs are crucial in turning negative situations into positive experiences by finding solutions and enduring customer satisfaction processing orders payments and returns that assist with tasks like taking orders calculating charges processing billing payments and handling
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Aegis
09.2019 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
High School Diploma -
South Oakcliff Highschool
3601 S Marsalis AveSkills
- Customer engagement
- Active listening
- Critical thinking
- Data entry
- Microsoft Windows
- Microsoft Excel
- Microsoft Works
- Microsoft Computer
Timeline
Customer Service Representative
Aegis
09.2019 - 12.2024
Customer Service Representative
State Fair of Texas
01.2018 - Current
High School Diploma -
South Oakcliff Highschool
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