AMBER CANTORAL
Rockmart,GA
Summary
Experienced in patient care and fast paced working environments, ability to complete tasks efficiently in high stress situations. Qualified candidate seeking an administrative or secretarial position with an organization that promotes advancement. A motivated individual with a drive to learn, along with exceptional interpersonal, organizational and communication skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Live Operator
Northwest Answering Service
02.2022 - 01.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Connected callers with appropriate professional, department, or business.
- Followed up on customer inquiries to confirm issues were adequately addressed.
CNA
Heaven Sent Helpers, PCA
08.2016 - 09.2021
- Home Health services
- Helping disabled and elderly patients through their daily routines
- CPR certified
- Oxygen care and maintenance
- Blood pressure and sugar checks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Front desk
Neurology Consultants of Montgomery
03.2015 - 01.2016
- Faced paced working environment, scheduling and handling over 150 patients for 4 different neurological doctors
- Scheduled patient procedures
- Fluent in MacPractice
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Verified and re-certified insurance for any necessary testing
- Handled urgent doctor orders for specialist referral
- Ability to use a multi- line answering system and offer quality patient service
Customer Service Representative
TitleMax of Alabama, LLC
05.2011 - 04.2015
- Process loan payments and acquire collections via telephone and in person
- Open and close customer loans
- Travel to various customers homes throughout neighboring counties to collect loan payments
- Appraise repossessed vehicles
- Meet with various bidders to auction repossessed vehicles
- Process vehicle titles
Secretary
Jimco
01.2008 - 11.2010
- Processed payroll in a timely manner
- Communicated with customers via telephone
- Maintained and ensured all office systems were in proper working order
- Ordered office supplies and stationary in cost efficient and timely manner
- Accurately sorted and distributed mail
- Organized and stored office documents, paperwork and computer based information
ATCO INTERNATIONAL
02.2002 - 12.2007
- Marketed and sold industrial chemicals
- Effectively managed upwards of 200 customer accounts
- Conducted account follow ups every six weeks
Education
GED -
Anniston Community College
Anniston, AL1999
Skills
- Professional verbal and written communication skills
- Ability to make quick and accurate decisions
- Pays close attention to detail, even when time is of the essence
- Notably strong organizational skills
- A self starter who takes a proactive approach to workload
- Consistently exceeds expectations pertaining to deadlines, reviews and quick learning
- Proficient in
- Microsoft Office Suite
- 75 WPM
Timeline
Live Operator
Northwest Answering Service
02.2022 - 01.2023
CNA
Heaven Sent Helpers, PCA
08.2016 - 09.2021
Front desk
Neurology Consultants of Montgomery
03.2015 - 01.2016
Customer Service Representative
TitleMax of Alabama, LLC
05.2011 - 04.2015
Secretary
Jimco
01.2008 - 11.2010
ATCO INTERNATIONAL
02.2002 - 12.2007
GED -
Anniston Community College