Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Mills

Midwest City,OK

Summary

. i am a passionate person with a calm, professional demeanor great communication skills and experience with Microsoft Office, and customer service. i am hard-working and I can be relied upon to help your team achieve its goals by being organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and help our clients in anyway possible and insure that they are happy and are at ease and know we will take care of them!

Overview

4
4
years of professional experience

Work History

Energy Assistant Specialist & Live Agent (DHS/CPM)

Archon Resources
07.2023 - Current
  • Provided efficient and courteous service to clients at all times.
  • assisted in Training as a Mentor for summer Liheap
  • Focused on learning new skills and staying updated with changes.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Troubleshot minor problems and reported larger technical issues.
  • Adhered to call center scripting guidelines to ensure quality assurance standards were met.
  • Trained new hires on call center policies, procedures, and best practices.
  • Developed and implemented call center quality assurance processes to ensure customer satisfaction.
  • Provided exceptional customer service to clients in fast-paced call center environment.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Greeted clients and answered inquiries, and resolved client complaints in a call center environment.
  • Responded efficiently to requests from supervisors or management personnel regarding call center operations.
  • Assisted in training new employees on the use of call center software systems.

Account Manager

Empire Finance
02.2023 - 07.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Service Cashier

Atwoods
05.2020 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

GED -

OCCC
Oklahoma City, OK
05.2019

Skills

  • Call center metrics
  • Call center processes
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Answering questions
  • Complaint resolution
  • Calm disposition
  • Computer Skills
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem Resolution
  • Calm Under Pressure
  • Microsoft Office
  • Professional telephone demeanor
  • Work Prioritization
  • Following scripts
  • LiveChat Messaging

Timeline

Energy Assistant Specialist & Live Agent (DHS/CPM)

Archon Resources
07.2023 - Current

Account Manager

Empire Finance
02.2023 - 07.2023

Customer Service Cashier

Atwoods
05.2020 - 02.2023

GED -

OCCC

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Brittany Mills