Amber Carlock
T-Mobile
Orlando,FL
2
Languages
13
years of professional experience
High-energy bilingual sales professional with a strong track record of generating pipeline, qualifying leads, and supporting revenue growth. Skilled in cold calling, relationship-building, and managing fast-moving sales environments. Known for staying organized, communicating clearly, and creating a positive experience for every customer.
Work History
Sr. Expert, SMB Sales Development
2 Years 2 Months- Generated new pipeline through cold calling, email outreach, and networking efforts.
- Cultivated interest in T-Mobile for Business solutions via personalized engagement strategies.
- Oversaw lead data management in Salesforce while adhering to strict qualification processes.
- Responded quickly to inbound leads from digital channels and marketing campaigns.
- Researched leads, followed up, and routed opportunities to the right sales teams.
Office Manager (Sales & Operations)
10 Months- Converted inbound calls into booked appointments, generating consistent sales opportunities.
- Resolved billing questions, addressed service issues, and conducted customer follow-up.
- Managed remote work environment to ensure productivity while maintaining strong customer service.
- Facilitated daily operations and streamlined workflows for greater efficiency.
Vacation Advisor
5 Months- Scheduled preview package reservations, clarifying sales presentation details to enhance customer understanding.
- Addressed objections with a positive, professional approach, fostering client trust.
- Delivered accurate information on property services and availability, ensuring informed customer decisions.
Eligibility Specialist
10 Months- Reviewed mortgage documentation to verify eligibility and ensure compliance.
- Prepared award recommendations and finalized agreements to facilitate timely approvals.
- Resolved quality control issues and maintained accurate data to enhance program integrity.
Bilingual Paralegal
3 Months- Reviewed loan authorization documents, ensuring compliance and accuracy.
- Guided borrowers through loan closing requirements, facilitating successful transactions.
- Conducted research and interpreted program regulations, providing clarity for team and clients.
Account Executive / Business Account Manager
7 Years- Built sales pipelines, identified customer opportunities, and closed high-value deals.
- Presented tailored business solutions that increased revenue through strategic client engagement.
- Negotiated contracts and maintained precise documentation to support deal execution.
- Provided coaching support to peers in a collaborative environment.
Education
Associate of Science - Business Studies
High School Diploma
Skills
Sales Strategy
Cold Calling
Lead Qualification
Salesforce
Account Management
Pipeline management
Negotiation
Customer Service
Bilingual Communication
English (Expert)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sr. Expert, SMB Sales Development
T-Mobile
02.2024 - 04.2026Read More
Office Manager (Sales & Operations)
AAA American Water
04.2023 - 02.2024Read More
Vacation Advisor
Marriott Vacations Worldwide
11.2022 - 04.2023Read More
Bilingual Paralegal
U.S. Small Business Administration
02.2022 - 05.2022Read More
Eligibility Specialist
Tidal Basin
01.2022 - 11.2022Read More
Account Executive / Business Account Manager
Sprint Nextel
01.2013 - 01.2020Read More
Antilles High School
High School Diploma
Read More
Seminole State College
Associate of Science from Business Studies
Read More