Amber Case

• Advised customers on vehicle maintenance needs, service recommendations, and repair order details.
• Scheduled service appointments and coordinated workflow with technicians and parts department.
• Reviewed inspection findings and explained repairs, pricing, and warranty coverage clearly.
• Documented customer concerns accurately to support efficient diagnosis and repair completion.
• Processed repair orders, estimates, and customer approvals using dealership service systems.
• Presented maintenance recommendations for recalls, safety items, and routine Toyota service intervals.
• Resolved service questions promptly while maintaining professional communication throughout vehicle drop-off and pickup.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

• Processed parts orders, verified fitment, and matched components to vehicle specifications.
• Assisted service technicians with timely parts lookup, pulling, and delivery.
• Updated inventory records, stocked merchandise, and organized bin locations for accuracy.
• Prepared invoices, credits, and returns while following dealership parts procedures.
• Communicated with customers and vendors to resolve availability and order status questions.
• Tracked special orders, backorders, and incoming shipments to support repair scheduling.
• Maintained clean parts counter, storage areas, and labeling standards for efficient retrieval.
• Used parts catalog systems to research OEM numbers and confirm correct replacements.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Tracked parts use and charged items to customer accounts for billing.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Increased store revenue by cross-selling products and upselling services to customers.
• Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
• Ordered parts from various distributors to fulfill demands.
• Assisted customers in finding appropriate parts promptly.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Maintained clean and neat parts counter and sales floor.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Handled all customer service issues quickly to maintain high satisfaction levels.

• Prepared repair orders and documented customer concerns for accurate maintenance tracking.
• Coordinated communication between drivers, technicians, and dispatch to streamline service workflow.
• Reviewed inspection results and generated estimates for repairs, parts, and labor.
• Scheduled preventive maintenance appointments to minimize equipment downtime.

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