Amber Casey
Chicago,United States
Summary
Motivated licensed health insurance account manager seeking to advance my career in a position where I can apply my knowledge and skills I’ve gained over the past 5 years at a health insurance agency that serves over 20,000 clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
K&B Financial Inc.
Darien, IL
07.2021 - Current
- Process the agency's new business and plan changes in the BCBS Portal and Applied Epic
- Track the issuance of every policy
- Contact BCBS representatives to resolve policy enrollment issues
- Provide product enrollment support to agents
- Collaborate and establish Applied Epic procedures
- Assist with phones and customer service department as needed
Front Office Support & Customer Service Rep
K&B Financial Inc.
Darien, IL
08.2019 - 07.2021
- Operate phone switchboard
- Liaison between current clients and BCBS for service requests
- Update client accounts in Advisors Assistant
- Run current client selection reports in Advisors Assistant
- Greet and assist walk ins
- In charge of organizing enrollment kits and ordering office supplies
Head Volleyball Coach
Cityside VBC
Palos Heights, IL
01.2020 - 06.2021
- Teach and demonstrate proper volleyball techniques to youth players
- Help youth players understand rotations, offense, and defense
- Prepare and motivate the team for tournaments
Education
Bachelor of Science - Gerontology
Saint Xavier University
Chicago, IL05-2019
Minor - Social Work
Saint Xavier University
Chicago, IL05-2019
University of St. Francis
Joliet, ILSkills
- Meticulous
- Problem resolution
- Follow-up
- Teamwork
- People and listening skills
- Administrative skills
Certification
- Active Life and Health Insurance License
- AHIP and HCSC Medicare Training
- ACA certified
Accomplishments
- 3.609 GPA at Saint Xavier University
- Member of University of St. Francis' volleyball team for two seasons (2015 and 2016)
Timeline
Account Manager
K&B Financial Inc.
07.2021 - Current
Head Volleyball Coach
Cityside VBC
01.2020 - 06.2021
Front Office Support & Customer Service Rep
K&B Financial Inc.
08.2019 - 07.2021
Bachelor of Science - Gerontology
Saint Xavier University
Minor - Social Work
Saint Xavier University
University of St. Francis