Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Castillo

Blakeslee,PA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Certified Nursing Assistant

IntelyCare
09.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported needs of 16+ residents under long-term care.

Server

Kalahari Resorts & Spa
07.2020 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported needs of 140 - person wait staff who attended to specific needs of countless customers daily for Double Cut / B-Lux restaurant with social relevancy and intentionality.

Server

Longhorn Steakhouse
09.2017 - 03.2020
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Associate of Applied Science - Health Sciences

Northampton Community College
Bethlehem, PA
05-2023

Skills

  • Direct patient care
  • HIPAA compliance
  • Upselling techniques
  • Reliable team player
  • Point of sale (POS) system operations
  • Exceptional customer service
  • Safe food handling
  • Wine service

Timeline

Certified Nursing Assistant

IntelyCare
09.2023 - Current

Server

Kalahari Resorts & Spa
07.2020 - 08.2023

Server

Longhorn Steakhouse
09.2017 - 03.2020

Associate of Applied Science - Health Sciences

Northampton Community College

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