Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Castillo

Harlingen,TX

Summary

Exploring new challenges that will expand my knowledge base and utilize my strengths to develop any organization. Compassionate person with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Qualified Mental Health Professional

LaPaz Behavioral Health
06.2023 - Current
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Supervised busy caseload approximately 10-20, managing clients, balancing workload and prioritizing client needs.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Implemented crisis intervention plans to support client safety.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Delivered individualized counseling services to clients working through issues such as mental illness.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.

Family Services Specialist

Texas Donor Network
06.2022 - 01.2023
  • Determined candidacy for tissue donation requiring knowledge of medical terminology and disease process
  • Discussed tissue donation options with family members of recently deceased individuals
  • Maintained relationships with hospital partners, community organizations and tissue processing agencies
  • Assisted with the construction of donor files for final donor suitability determinations

Housing Navigator

Community Action
10.2021 - 06.2022
  • Processes applications and ensures that all documentation is accurately completed for assistance with the housing stabilization program and other related programs
  • Responsible for documenting necessary components of caseloads by preparing, updating, and maintaining all necessary forms in participants' case files
  • Ensures that monthly performance and expenditure benchmarks are met as well as program targets and goals
  • Assists in the preparation of programmatic reports
  • Responsible for establishing collaborative relationships with community partners to ensure client’s needs are met
  • Quality review and audits of client charts on a monthly basis to ensure compliance with state grant programs.

Case Worker

Cameron County WIC Public Health Office
02.2016 - 09.2019
  • Develop and maintain relationships with community agencies relevant to program functions for referral needs
  • Responsible for performing a variety of clerical duties for the day-to-day operation and implementation of the WIC Program
  • Responsible for screening and educating program participants

Loan Coordinator

First Cash Pawn
08.2010 - 12.2015
  • Problem solving in a rational and expeditious manner and communicating plans and strategies effectively to subordinates
  • Coordinates and oversees effective store operations including audits, cash reconciliation, the accurate keeping of operating record
  • Store Profit and Loss performance

Education

Master of Science - Marriage And Family Therapy

Our Lady of The Lake University
San Antonio, TX
08-2026

Bachelor’s Degree - Psychology

University of Texas RGV
Brownsville, TX
08.2021

Associate of Applied Science - Psychology

South Texas College
Weslaco, TX
12.2019

Skills

  • Goal development
  • Case documentation
  • Organization and Time Management
  • Problem-Solving
  • Active Listening
  • Communication
  • Individual counseling
  • Safety and risk assessments
  • Building rapport
  • Family therapy

Certification

  • Family Nurturing Parenting

  • CANS / ANSA

Timeline

Qualified Mental Health Professional

LaPaz Behavioral Health
06.2023 - Current

Family Services Specialist

Texas Donor Network
06.2022 - 01.2023

Housing Navigator

Community Action
10.2021 - 06.2022

Case Worker

Cameron County WIC Public Health Office
02.2016 - 09.2019

Loan Coordinator

First Cash Pawn
08.2010 - 12.2015

Master of Science - Marriage And Family Therapy

Our Lady of The Lake University

Bachelor’s Degree - Psychology

University of Texas RGV

Associate of Applied Science - Psychology

South Texas College

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