Amber Cessac
Atlanta,GA
Summary
Adept Service Advisor with a proven track record at Napleton Downtown Chevrolet, excelling in vehicle assessment and multitasking. Leveraged proficient computer skills and product training to enhance customer satisfaction and streamline service operations. Demonstrated ability to upsell and maintain strong customer relationships, ensuring repeat business and efficient preventive maintenance coordination.
Overview
3
3
years of professional experience
Work History
Service Advisor
Napleton Downtown Chevrolet
Chicago, IL
04.2024 - 11.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promptly responded to customer inquiries via phone, email or in person.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Upsold additional products or services when appropriate.
- Followed up with existing customers regarding past services performed on their vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Royal GMC
Baton Rouge, LA
05.2023 - 12.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Ensured that all customer inquiries were handled promptly and accurately.
- Greeted customers and addressed their needs in a professional manner.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Advisor
Gerry Lane Chevrolet
Baton Rouge, LA
09.2022 - 03.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Americas High School
El Paso, TX06-2010
Skills
- Invoice Preparation
- Vehicle assessment
- Product training
- Multitasking and organization
- Proficient Computer Skills
- Preventive maintenance coordination
References
References available upon request.
Timeline
Service Advisor
Napleton Downtown Chevrolet
04.2024 - 11.2024
Service Advisor
Royal GMC
05.2023 - 12.2023
Service Advisor
Gerry Lane Chevrolet
09.2022 - 03.2023
High School Diploma -
Americas High School
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