Marc Damiron
Spanish Fork,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
Overview
7
7
years of professional experience
Work History
Service Advisor
Ken Garff Nissan Of Orem
Orem, UT
08.2016 - 12.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services and company information.
- Promptly responded to inquiries and requests from prospective customers.
Sales Man
Autosource Motors
Lindon, UT
06.2014 - 08.2016
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified client needs, built relationships and overcame objections to drive sales.
Detailer
Automaxx
Orem, UT
01.2014 - 06.2014
- Monitored and reported technical issues to deliver quality customer service.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Shined vehicle windows and windshields to remove water spots.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Education
High School -
Independence High School
Provo, UT05.2013
Skills
- Invoicing
- Scheduling
- Sales
- Appointment Setting
- New Product Information
- Vehicle Inspection
- Vehicle Maintenance
- Product Knowledge
- Invoice Processing
- Product Sales
- Invoice Preparation
- Contract Preparation
- Resolving Shipping and Delivery Problems
- Predictive and Preventive Maintenance
Timeline
Service Advisor
Ken Garff Nissan Of Orem
08.2016 - 12.2020
Sales Man
Autosource Motors
06.2014 - 08.2016
Detailer
Automaxx
01.2014 - 06.2014
High School -
Independence High School
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