Professional Summary
Overview
Work History
Education
Skills
Timeline

Amber Charles

Direct Support Professional
New Iberia,LA
4
years of professional experience

Dynamic Direct Support Professional with a proven track record at Arc of Acadiana, excelling in clinical documentation and patient safety. Recognized for enhancing operational efficiency and fostering teamwork, I developed personalized care plans that improved client engagement and satisfaction, demonstrating strong problem-solving abilities and a commitment to quality care.

Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Certified in Area.

Work History

Arc of Acadiana

2 Years
Direct Support Professional | 07.2024 - Current
  • Assisted in the preparation of regulatory documents and submissions for ethical review boards.
  • Trained new staff on clinical procedures, fostering a culture of compliance and excellence.
  • Streamlined data collection processes, enhancing efficiency in participant tracking and reporting.
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene, meal preparation, and medication management for clients.
  • Developed personalized care plans based on individual client needs and preferences.
  • Monitored client health status, reporting changes to healthcare professionals as needed.
  • Trained new caregivers on best practices for personal care and client interaction.
  • Maintained accurate documentation of client progress and care provided each shift.
  • Implemented strategies to improve client engagement in daily routines and activities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Nutrition Operations Assistant

4 Months
Morrison Healthcare Food Services | 09.2023 - 01.2024
  • Coordinated inventory management processes to ensure timely supply of food products.
  • Assisted in meal preparation and distribution, adhering to safety and quality standards.
  • Implemented scheduling adjustments to optimize staff efficiency during peak hours.
  • Maintained accurate records of food service operations using electronic tracking systems.
  • Supported daily operational tasks, fostering a collaborative team environment.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Production/Lab Team Member

1 Year
Safesource Direct | 07.2022 - 07.2023
  • Operated laboratory equipment to perform tests and experiments effectively.
  • Assisted in upholding laboratory safety protocols and quality standards.
  • Collaborated with team members to prepare samples for analysis and testing.
  • Documented experimental procedures and results for accurate record-keeping.
  • Participated in training sessions to improve understanding of lab procedures and safety measures.
  • Adapted rapidly to new tasks, showcasing flexibility in a dynamic lab environment.
  • Managed multiple projects simultaneously while consistently meeting deadlines.
  • Reduced waste and conserved resources through the implementation of sustainable lab practices.
  • Maintained a safe, organized, and tidy laboratory environment for precise test results.
  • Maintained documentation related to tests conducted in the lab.
  • Performed testing and quality control using established laboratory procedures and equipment.
  • Worked alongside other technicians to develop and evaluate new protocols.

Education

High School Diploma

New Iberia Senior High | New Iberia, LA | 05.2016

Currently enrolled at LSUE

Majoring in General Studies

In the process of getting my Associates Degree

Skills

Site management
Pharmacovigilance
Detailed documentation
Electronic data capture
Adverse event reporting
Patient safety
Completing regulatory documents
Clinical data management
Clinical documentation
Case report forms
Data collection
Quality control
Schedule coordination
Scheduling proficiency
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Leadership skills
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Adaptability and flexibility
Customer service
Friendly
positive attitude
Computer skills
Calm under pressure
Organization and time management
Decision-making
Problem resolution
Verbal communication

Timeline

Arc of Acadiana

Direct Support Professional
07.2024 - CurrentRead More

Nutrition Operations Assistant

Morrison Healthcare Food Services
09.2023 - 01.2024Read More

Production/Lab Team Member

Safesource Direct
07.2022 - 07.2023Read More

New Iberia Senior High

High School Diploma
Read More
Amber Charles