Amber Childers
Prestonsburg,Kentucky
Summary
Dedicated administrative professional with successful experience in fast-paced office and clinical settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ER Admitting Clerk
Paintsville ARH Hospital
05.2023 - Current
- Providing excellent hospitality by accurately capturing all pertinent billing and demographic information at time of registration. Registered and verified patient records before triage with most up-to-date information.
- Facilitate seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
- Maintain up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Handle sensitive information with discretion, maintaining strict confidentiality regarding patients "medical conditions and personal circumstances" (HIPAA)
- Provide exceptional customer service, addressing any concerns or questions from patients and family members during admission process.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient (KYMMIS, WPS, Availity)
- Answered all incoming telephone calls to offer office information, answer questions, and direct calls to staff.
Pharmacy Technician
Walgreens
11.2023 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled approximately 150 prescriptions daily, prepared prescription labels with absolute accuracy.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Oral Surgeon Assistant
East KY Oral & Maxillofacial Surgery
02.2023 - 05.2023
- Increased patient satisfaction by addressing concerns and answering questions regarding their treatment plans daily.
- Enhanced patient comfort by providing compassionate pre-operative care and preparation.
- Aided in successful surgical outcomes by accurately preparing instruments and equipment before each procedure. Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted oral surgeons during 10-12 complex surgical procedures daily, ensuring optimal outcomes for patients.
- Educated patients on proper oral hygiene practices following surgery to minimize complications.
- Maintained sterile operating environment, adhering to strict health and safety protocols.
Laboratory Testing Personnel
Big Sandy Health Care
07.2017 - 02.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures. Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency by maintaining clean and organized workspace, ensuring all equipment was in working order.
- Conducted quality control checks on laboratory equipment to ensure accurate and reliable data collection for all experiments.
- Managed inventory of laboratory supplies, reagents, and equipment weekly.
- Trained new laboratory staff members on proper techniques and safety protocols, ensuring consistency among team members.
Front End Manager
Food City
07.2012 - 05.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
No Degree - Science
Big Sandy Community And Technical College
Prestonsburg, KYCertification - Medical Assisting
Penn Foster Career School
Scranton, PA08.2024
Phlebotomy For The Healthcare Worker Certification - Phlebotomy
Hazard Community And Technical College
Hazard, KY08.2016
Physician Office Laboratory Assist Certification - Clinical Laboratory Assisting
Hazard Community And Technical College
Hazard, KY08.2016
Skills
- HIPAA Compliance/confidentiality
- Patient Registration
- Scheduling appointments
- Insurance Verification and billing
- Medication Dispensing/labeling
- Adaptable and Flexible
- Cash Handling
- Medical Terminology knowledge
- Medical Charting
- Venipuncture/Butterfly/Capillary techniques
- Order of draw
Certification
- PT - Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Hobbies
Traveling
Painting
Scrapbooking
Baking
Swimming
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Pharmacy Technician
Walgreens
11.2023 - 01.2024
ER Admitting Clerk
Paintsville ARH Hospital
05.2023 - Current
Oral Surgeon Assistant
East KY Oral & Maxillofacial Surgery
02.2023 - 05.2023
Laboratory Testing Personnel
Big Sandy Health Care
07.2017 - 02.2023
Front End Manager
Food City
07.2012 - 05.2016
No Degree - Science
Big Sandy Community And Technical College
Certification - Medical Assisting
Penn Foster Career School
Phlebotomy For The Healthcare Worker Certification - Phlebotomy
Hazard Community And Technical College
Physician Office Laboratory Assist Certification - Clinical Laboratory Assisting
Hazard Community And Technical College
- PT - Phlebotomy Technician
Similar Profiles
Breanna RiceBreanna Rice
Regisered Nurse at Paintsville ARHRegisered Nurse at Paintsville ARH
Dara FanninDara Fannin
Registered Nurse at Paintsville ARHRegistered Nurse at Paintsville ARH
Pamela HamiltonPamela Hamilton
Behavioral Health Registered Nurse at Clarksburg ARH Hospital Via Aya HealthcareBehavioral Health Registered Nurse at Clarksburg ARH Hospital Via Aya Healthcare