Amber Cicotte
Wyandotte,MI
Summary
Results-driven logistics professional with expertise in SAP, successfully resolving discrepancies and improving process efficiency. Proven ability to streamline operations and enhance customer satisfaction through proactive communication and strong problem-solving skills. Experience spans diverse roles, including truck driving and administrative support, contributing to a reputation for reliability and operational excellence. Aiming to leverage comprehensive logistics knowledge to further optimize supply chain processes in a dynamic environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Dr. Brian Lyngaas
Livonia
02.2025 - 01.2026
- Greeted persons entering establishment to determine nature and purpose of visit.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service to patients, answered phone inquiries and managed patient records.
- Maintained updated knowledge of dental terminology and procedures to best serve patients' needs.
- Answered questions from patients regarding insurance coverage and payment options.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.
- Contacted insurance companies to verify patient eligibility and coverage.
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
- Transmitted information or documents to other dental offices, pharmacies and patients through fax machine, email and telephone.
- Completed documents, case histories, and form, such as intake and insurance forms.
Including daily route slips for appointments. - Scheduled all monthly recalls for follow up visits for patients according to their treatment plan requirements.
- Assisted with patient registration and completion of necessary forms, ensuring accurate and complete documentation for each visit.
- Developed positive relationships with patients by providing information about services offered at the clinic.
- Conducted research on new products or services that could be beneficial to the practice.
- Attended meetings and training sessions related to job duties when required.
Logistics Specialist
Novares
Howell, MI
03.2023 - 09.2024
- Managed shipments and overseen the proper execution of shipments.
- Very knowledgeable with SAP.
- Ordered suitable transportation and expedites along with assisting in packing of parts needed for customers daily.
- Checked EDI's were correctly integrated daily.
- Printed out shipment preparation list for shipping department.
- Helped to manage internal and external flows in other departments.
- Assisted in creating logistics department instruction sheets and procedures.
- Managed releases and logistic customer claims on customer web portal daily.
- Daily reconciliation of cum dispcrepancies and timely check of ASN accuracy.
- Investigated and resolved customer inquires and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified areas for improvement within the logistics department and recommended solutions.
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to achieve resolution.
- Informed logistics department or customer in the event of a non-compliance with production commitments.
- Ensured order book was kept up to date.
- Worked with team members to improve process integration and flow.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
Truck Driver
American Eagle Precast
Detroit, MI
09.2022 - 11.2022
- Chauffeur certified licensed.
- Spoke professionally with the customer regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with the company to relay delays, receive routes, and adjust plans to meet daily targets.
- Fastened chains, straps, covers, and binders to secure the load during transit.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulation and safety procedures resulting in zero accidents.
- Daily use of crane to load and unload vaults.
- Performed pre and post trip inspection on vehicle before each trip to assess safety to identify maintenance concerns and mitigate hazards.
- Inspected load security and checked for damages.
- Obtained signatures needed to complete and process paperwork.
- Processed shipment documents neatly and efficiently for each load.
- Verified load against shipping papers to ensure accuracy of shipment.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Front Desk Receptionist
Western Wayne Physicians
Allen Park, MI
11.2016 - 09.2022
- Greeted incoming visitors and patients professionally, and provided friendly, knowledgeable assistance to determine the nature and purpose of the visit.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Protected company and patients' rights by maintaining confidentiality of personal and financial information.
- Collected copays, deductibles, and verified insurances daily.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Responded to inquiries and room requests made online, by phone, and via email.
- Scheduled and confirmed appointments for clients and staff.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Triaged and answered a high-volume, multi-line phone system, and managed calls by routing them to the proper extensions, and taking messages based on patients' needs.
- Managed multiple tasks and met time-saving deadlines.
- Knowledge of word processing, Microsoft Office, data entry, electronic health records, Excel, and eTHOMAS.
- Typing speed of 100 words per minute.
Cashier/Stock Associate
Aldi
Southgate, MI
10.2012 - 04.2013
- Stocked and restocked merchandise daily.
- Consistent lifting of 35 lbs and use of a pallet jack to move heavier loads.
- Inspected stock for damage or defects and reported issues to management.
- Updated product labels to reflect accurate pricing.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed company security procedures for handling large sums of money.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing the area around the register.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier/Stock Associate
Meijer
Woodhaven, MI
02.2008 - 11.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Answered questions about store policies, and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Operated the cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions, and highlighted sales to customers.
- Provided excellent customer service while promoting loyalty programs and store credit cards to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Medicial Administrative Assistance
OBGYN Healthcare
Southgate, MI
06.2006 - 09.2006
- Greeted and checked in all patients upon arrival.
- Scanned, filed and organized paperwork for charts and reports for office and patients needs.
- Put together OB packets for patients daily.
- Monitored office supplies inventory and helped placed orders when necessary.
Education
Medical Billing
Dorsey Business School
Southgate, MI06.2016
High School Diploma -
Southgate Anderson High School
Southgate, MI06.2007
Skills
- Logistics Delivery Assessment
- Coordinating Order Fulfillment and Transportation
- Efficient Phone System Operation
- Appointment and Workflow Coordination
- Customer Service Expertise
Certification
- Certificate of training through lison with Volkswagen.
- Multiple directors list certificates during my time at Dorsey, along with a perfect attendance award.
- Certificate of achievement in Principals of Accounting, Computer Applications for Allied Health Professionals, Spreadsheet Applications Lab, Word Processing Applications Lab, Anatomy and Physiology, Medical Insurance and Electronic Health Records, Medical Insurance Software Applications, Interpersonal Skills, Advanced Medical Coding and Billing.
References
References available upon request.
Timeline
Dental Receptionist
Dr. Brian Lyngaas
02.2025 - 01.2026
Logistics Specialist
Novares
03.2023 - 09.2024
Truck Driver
American Eagle Precast
09.2022 - 11.2022
Front Desk Receptionist
Western Wayne Physicians
11.2016 - 09.2022
Cashier/Stock Associate
Aldi
10.2012 - 04.2013
Cashier/Stock Associate
Meijer
02.2008 - 11.2008
Medicial Administrative Assistance
OBGYN Healthcare
06.2006 - 09.2006
Medical Billing
Dorsey Business School
High School Diploma -
Southgate Anderson High School