Amber Classen
West Bend,Iowa
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Scr
Palo Alto County Health System
Emmetsburg, Iowa
07.2018 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Verified accuracy of dictated reports prior to release for physician review.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Followed clinicians throughout shift in high-volume, busy environments.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
- Facilitated communication between medical staff by conveying critical patient information.
- Managed and organized medical documents to ensure easy access for healthcare providers.
- Collaborated with healthcare team members to discuss and resolve documentation discrepancies.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
Patient Registration Representative
Panda Express
Emmetsburg, Iowa
11.2017 - 07.2018
- Provided support to the clinical staff with registration issues or concerns.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Verified insurance eligibility through online portals or by phone calls.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Assisted patients with completion of forms needed for admission process.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Registered Dental Assistant
Walnut Hills Pediatric Dentistry
Waukee, Iowa
05.2011 - 10.2017
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Instructed patients on how to use prescribed oral health aids and products.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Maintained inventory of supplies used during treatments.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Sterilized instruments and equipment in accordance with established protocols.
- Documented all treatment plans in patient records according to office standards.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Prepared trays of instruments for dental procedures.
- Took intraoral radiographs using digital X-ray equipment per doctor's orders.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Education
Certified Medical Assisting - Certified Medical Assisting
Mercy College of Health Sciences
Des Moines, Iowa04-2025
Associate of Science - Dental Assisting
Des Moines Area Community College
Ankeny, IA05-2010
Some College (No Degree) - General Studies
Southwestern Community College
Creston, IASkills
- Critical thinking
- Microsoft office
- First Aid/CPR
- Good Telephone Etiquette
- Time management
- Active listening
- Friendly, positive attitude
- Dependable and responsible
Affiliations
- Gardening
- Camping
- Farming
Certification
- CPR/First Aid
- Child/Adult Abuse Reporting
References
References available upon request.
Timeline
Medical Scr
Palo Alto County Health System
07.2018 - Current
Patient Registration Representative
Panda Express
11.2017 - 07.2018
Registered Dental Assistant
Walnut Hills Pediatric Dentistry
05.2011 - 10.2017
Certified Medical Assisting - Certified Medical Assisting
Mercy College of Health Sciences
Associate of Science - Dental Assisting
Des Moines Area Community College
Some College (No Degree) - General Studies
Southwestern Community College
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