Amber Cogar
Wellsburg,WV
Summary
Motivated retail associate with a diverse background in customer engagement and store maintenance. Recognized for teamwork and reliability, contributing to an organized shopping environment and enhanced customer interactions.
Overview
12
12
years of professional experience
Work History
Retail Associate
Greenlight Dispensary
Wintersville , OH
2026.03 - Current
- Assisted customers with product selection and recommendations based on needs.
- Maintained cleanliness and organization of the store environment and displays.
- Collaborated with team members to ensure efficient store operations during shifts.
- Stocked shelves with merchandise to maintain product availability for customers.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
Retail Manager
J.C. Penney
Triadelphia, West Virginia
2023.02 - 2025.08
- Managed daily store operations to ensure smooth customer experiences.
- Trained and mentored team members on product knowledge and sales techniques.
- Oversaw inventory management to maintain optimal stock levels and organization.
- Implemented visual merchandising standards to enhance the shopping environment.
- Monitored sales performance metrics to identify areas for improvement in service.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Ensured compliance with safety regulations in accordance with company policy.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored store security systems to protect against theft or vandalism.
- Led a team of XX sales associates, providing ongoing training and development.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Host
Outback Steakhouse
Ashland, KY
2021.09 - 2023.02
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating to optimize flow.
- Assisted servers by communicating guest needs and preferences.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Handled guest complaints with professionalism and empathy.
- Collaborated with kitchen staff to manage wait times effectively.
- Provided menu information and answered guest questions promptly.
- Provided customers with accurate wait times and monitored waiting list.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining area to assess server capacity and estimate wait times.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Assistant
Steele's Towing & Recovery
South Point , OH
2014.06 - 2019.12
- Maintained accurate timesheets for truck drivers to ensure compliance with regulations.
- Conducted maintenance reports for mechanics to facilitate timely vehicle servicing.
- Processed bills to manage operational expenses efficiently.
- Picked up and delivered truck equipment and parts to support logistics.
Education
High School Diploma -
South Point High School
South Point, OH2011-06
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Product knowledge
- Customer relationship management
- Hospitality and accommodation
- Loss prevention awareness
- Point of sale systems
- Customer engagement
- Sales proficiency
- Reliability
- Proactivity
- Cash register operation
- Self-directed learning
- Merchandise display
- Verbal and written communication
- Cash handling accuracy
- Cleaning and sanitizing
- Product merchandising
- Store maintenance
- Teamwork and collaboration
- Fitting room maintenance
- Sales report generation
- Price tagging
- Stocking and receiving
Timeline
Retail Associate
Greenlight Dispensary
2026.03 - Current
Retail Manager
J.C. Penney
2023.02 - 2025.08
Host
Outback Steakhouse
2021.09 - 2023.02
Assistant
Steele's Towing & Recovery
2014.06 - 2019.12
High School Diploma -
South Point High School