Vanessa Corella
Fort Worth,TX
Summary
An ambitious, career-focused job seeker and dedicated student, I am interested in applying my excellent communication and interpersonal skills to a job position to help advance my career as a real estate agent and flight attendant, while achieving the company's goals. I have good problem-solving skills, a people person, being detail-oriented and able to learn new concepts quickly. As well as pursuing employment options where good customer service and a positive attitude will make a difference! I am driven by sales, with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics. I also love to lead people to ministry and show God's love through taking care of and being there for people, no matter what they have been through.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
Ralph Lauren
Grand Prairie, TX
10.2025 - Current
- Assisted customers in finding products and answering inquiries.
- Maintained store displays and organized merchandise on shelves.
- Collaborated with team members to ensure store cleanliness and organization.
- Provided exceptional customer service to enhance shopping experience.
- Resolved customer complaints and addressed concerns promptly.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Inspected all finished items for quality assurance prior to folding and packaging them for distribution.
Sales Associate
Hand and Stone Massage and Facial
Southlake, TX
06.2025 - 08.2025
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
LakeWorth / Grapevine, TX
08.2024 - 05.2025
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Responded to patient inquiries regarding account status.
- Educated patients on available payment plans and financial assistance options.
- Maintained strict confidentiality when dealing with sensitive information.
Therapy Aide
Baylor Institute for Rehabilitation
Bedford, TX
05.2024 - 08.2024
- Assisted therapists in preparing patients for treatment by providing emotional support and encouragement.
- Provided administrative support to therapists, including scheduling appointments, maintaining records, and ensuring patient confidentiality.
- Set up therapy equipment, such as exercise machines and therapeutic devices, prior to each session.
- Observed patients during treatments to monitor progress and provide feedback to the therapist.
- Assisted with physical therapy exercises designed to improve patient mobility, strength, endurance, coordination, balance, posture and flexibility when directed by the therapist.
- Performed routine cleaning duties of therapy areas between sessions.
- Adhered strictly to HIPAA regulations while handling confidential information.
- Responded quickly and appropriately in emergency situations.
- Monitored vital signs before and after treatments to ensure safety of the patient.
Physical Therapist Technician
Barkman and Smith Physical Therapy
Bedford, TX
11.2023 - 05.2024
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Maintained records of patient progress for use in treatment planning and evaluation.
- Observed patients during treatments and reported any changes in condition or response to therapy to the physical therapist.
- Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
- Assisted with activities designed to increase strength and endurance including balance training exercises.
- Checked vital signs such as blood pressure, pulse rate and respiration rate prior to beginning therapy session when needed.
- Taught appropriate transfer techniques from bed-to-chair, wheelchair as well as wheelchair-to-bathroom, shower chair transfers.
- Recorded daily notes detailing patient responses during treatments along with any relevant observations made by the technician.
- Communicated regularly with physical therapists regarding patient progress towards goals set forth in their individualized treatment plan.
Front of House Team Member
Hopdoddy Burger Bar
Fort Worth, TX
06.2023 - 11.2023
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instruction.
- Delivered guest orders to correct tables or take-out counter.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Took to-go phone orders from guests following outlined procedures.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Replenished supplies and organized food preparation stations to maximize productivity.
Fast Food Team Member
Chick-fil-A
Fort Worth, TX
04.2022 - 08.2022
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Delivered guest orders to correct tables or take-out counter.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Education
BBA - International Marketing
Dallas Baptist University
Dallas, Texas, TX05-2029
High School Diploma -
Fossil Ridge Highschool
Fort Worth, TX05-2023
Skills
- BLS Certification
- Dependable and Cooperative
- Cleaning and Sanitizing
- Customer Relations
- Workstation Setup and Breakdown
- Attention to Detail
- Payment Processing
- Multitasking and Organization
- Stocking and Replenishment
- Adaptability and Flexibility
- Customer Service
- Teamwork and Collaboration
- Team Player
- Customer Needs Assessment
- Valid Food Handlers Certification
- Front of House Management
- Verbal and Written Communication
- Decision Making
- Detail-Oriented
- Team Leadership
- Data Entry
- Stocking and Replenishing
- Cash Handling
- Good with kids
- Daily Food Preparation
- Special Orders and Dietary Restrictions
- Customer service
- Effective communication
- POS system operation
- Friendly and outgoing
Certification
- BLS Certified
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Ralph Lauren
10.2025 - Current
Sales Associate
Hand and Stone Massage and Facial
06.2025 - 08.2025
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
08.2024 - 05.2025
Therapy Aide
Baylor Institute for Rehabilitation
05.2024 - 08.2024
Physical Therapist Technician
Barkman and Smith Physical Therapy
11.2023 - 05.2024
Front of House Team Member
Hopdoddy Burger Bar
06.2023 - 11.2023
Fast Food Team Member
Chick-fil-A
04.2022 - 08.2022
BBA - International Marketing
Dallas Baptist University
High School Diploma -
Fossil Ridge Highschool