Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Ortiz

Larksville,PA

Summary

Friendly and adaptable professional with strong front-desk, customer service, and administrative experience in fast-paced environments. Works well both independently and within team settings to achieve goals and adapt to changing needs. Proven ability to communicate clearly and compassionately with diverse individuals, manage busy front-facing roles, and handle tasks requiring accuracy and confidentiality.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Duvall Leatherwork
08.2023 - Current
  • Provided customer service via telephone, email, and in-person channels to address concerns and assist with information
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Library Assistant

Luzerne County Community College
08.2023 - 12.2024
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions and helped patrons locate books and resources using the Library of Congress classification system.
  • Maintained accurate records and organized returned materials to ensure proper shelving.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.

Food and Customer Service Associate

Dunkin Donuts & Baskin Robbins
05.2023 - 07.2023
  • Worked in a fast paced environment that required efficient team work in order to meet time quotas.
  • Greeted customers at counter and communicated effectively to fulfill requests and answer questions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cleaned and sanitized workspace to maintained productivity and safety.
  • Prepared food from standard recipes and add requested changes for customer satisfaction.


Education

Nursing Student -

Luzerne County Community College
Nanticoke, PA

High School Diploma -

Wyoming Valley West High School
Plymouth, PA
06.2022

Skills

  • Customer Service
  • Receptionist Work
  • Transaction Processing Skills
  • Inventory Management
  • Bookkeeping
  • BLS Certification

Timeline

Retail Sales Associate

Duvall Leatherwork
08.2023 - Current

Library Assistant

Luzerne County Community College
08.2023 - 12.2024

Food and Customer Service Associate

Dunkin Donuts & Baskin Robbins
05.2023 - 07.2023

Nursing Student -

Luzerne County Community College

High School Diploma -

Wyoming Valley West High School

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Sandy Ortiz