Summary
Overview
Work History
Education
Skills
Timeline
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Amber Collins

Chelsea,MI

Summary

Experienced manager with a proven track record in maintaining security protocols, overseeing daily store operations, and providing exceptional customer service. Demonstrates strong leadership skills, effectively manages a team of associates, optimizes inventory management, and ensures compliance with company policies and procedures. Proficient in performing key management tasks, handling cash transactions, and resolving customer issues to uphold a positive shopping experience. Detail-oriented and reliable professional dedicated to upholding workplace integrity and driving sales performance.

Overview

7
7
years of professional experience

Work History

Shift Lead

Jet's Pizza
02.2022 - Current
  • Undergone extensive management training in a fast-paced work environment.
  • Handled cash register operations, reconciled daily sales, and prepared deposits.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues.
  • Assisted with staff training and oversight, helping maintain team productivity.
  • Won Top Sales Performer Award in 2023 for the employee with the highest phone sales.
  • Won Excellence in Attention to Detail Award in 2024 for demonstrating exceptional accuracy and thoroughness in all tasks, ensuring high-quality results and minimizing errors.
  • Projected a friendly and professional personality to 100+ customers on a daily basis.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed cash and credit card transactions accurately using POS software.

Cashier

Culvers
09.2019 - 05.2022
  • Delivered excellent customer service in a fast-paced environment, efficiently processing orders and managing transactions with accuracy.
  • Handled high volumes of cash, credit, and mobile payments while ensuring timely and accurate register balancing at the end of each shift.
  • Assisted with training new employees, demonstrating proper register use, customer interaction, and company policies.
  • Maintained cleanliness and organization of the cashier area, ensuring compliance with health and safety regulations.
  • Efficiently handled special requests and customized orders, ensuring accuracy and customer satisfaction.

Daycare Administrative Assistant

Jenna's Daycare
06.2018 - 08.2021
  • Managed daily administrative tasks, including answering phones, greeting parents, and responding to inquiries, ensuring a welcoming and organized environment.
  • Maintained office supplies and inventory, placing orders as necessary to ensure smooth office operations.
  • Supported the daycare director with administrative duties, including filing, data entry, and preparing materials for meetings or training.
  • Handled billing, invoicing, and payment collection, ensuring accurate and timely processing of tuition and fees.
  • Coordinated and maintained staff scheduling, ensuring appropriate coverage and managing time-off requests.
  • Handled incoming calls and emails, providing prompt responses and routing messages to the appropriate individuals.

Education

Associate of Applied Science - Accounting

Washtenaw Community College
Ann Arbor, MI
01-2026

Skills

  • Calendar management
  • Scheduling appointments/meetings
  • Office organization
  • Customer service/phone handling
  • Data entry & database management
  • Email and written communication
  • Record keeping and filing
  • Time management
  • Problem-solving
  • Productivity monitoring
  • Guest service
  • Production leadership
  • Decision Making
  • Cash Handling & Reconciliation

Timeline

Shift Lead

Jet's Pizza
02.2022 - Current

Cashier

Culvers
09.2019 - 05.2022

Daycare Administrative Assistant

Jenna's Daycare
06.2018 - 08.2021

Associate of Applied Science - Accounting

Washtenaw Community College

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Amber Collins