Santrice Reynolds
Frisco,TX
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for excellent organizational abilities, collaborative mindset, effective communication and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin Donuts/ Baskin Robbins
05.2023 - Current
- Ensure compliance with standards for customer relations, brand equity, food costs, safety, sanitation, and product preparation and merchandising
- Responsible for monitoring performance and customer service of employees
- Assist in the daily cash management functions
Independent Contractor Courier & Rideshare Driver
Self Employed Contractor
08.2021 - Current
- Provide efficient and safe pick-up and delivery of food, merchandise, packages and documents from merchants to customers, according to transit routes and timeframes
- Handle all verbal and written merchant and customer concerns such as unavailable items, incorrect orders, delays or cancellations in a respectful and professional manner
- Follow all third-party safety guidelines and corporate regulations at all times
Program Specialist
DOC Varner Unit
10.2021 - 05.2022
- Establish or coordinate program schedules and security
- Provide law library assistance and escorting services for law library assistant, residents and guest
- Evaluate request and professional findings, in accordance with policies and procedures, and initiate procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services referring resident to alternative sources, or preparing additional requests for evaluation and assistance
Prep Person/Crew Trainer
McDonald's (Retzer Resources Inc.)
05.2017 - 01.2022
- Set the restaurant up for success by stocking frozen, refrigerated and dry stock prior to change over and next day usage according to charts
- Date and label all food products prepped daily
- Provide excellent customer service
- Practice good hygiene, cleanliness and organization, while keeping workstations clean, sanitized and stocked
Administrative Specialist II
DOC Varner Unit
07.2020 - 10.2021
- Research various data storage and/or computer records to obtain, examine, analyze, research, verify and prepare special documents and reports
- Perform general office duties
- Follow all state and federal laws and agency/institution policies
- Manage calendar and schedule & coordinate meetings, appointments and travel arrangements
- Answer and respond to phone calls and email correspondences
- Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers
- Sort, maintain, distribute, compose and type correspondence and file mail correspondences received and submitted
Administrative Specialist I
DOC Varner Unit
07.2018 - 07.2020
- Research various data storage and/or computer records to obtain, examine, analyze, research, verify and prepare special documents and reports
- May calculate rates, fees, taxes, assessments, and fines.
- Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers, as well as, purge when needed
- Contact submitting agency/institution or individual to obtain additional information or to correct discrepancies in documents, and send notifications of acceptance/rejection
- Maintain activity logs and/or financial ledger and submit reports to supervisor
Victim Advocate/Houseparent
CASA Women's Shelter
08.2014 - 01.2020
- Support victims of crime
- Offer victims emotional support, rights information, finding needed shelter, resources, and assistance in filling out crime victim related forms
- Work with other organizations, such as criminal justice or social service agencies to get help or information for the victims
- Answer crisis calls through the statewide crisis hotline
Lead - Warehouse Associate
Express Employment-Contract (L&R Associates Inc.)
12.2016 - 03.2017
- Responsible for performing and mentoring new and veteran colleagues on warehouse cleanliness and order fulfillment procedures
- Answer task-related questions for quick job acclimation
- Responsibilities are adjusted depending on the department assigned
Administration Executive Assistant
First Born Production Records
05.2013 - 11.2016
- Responsible for managing the schedules and communication correspondences of key executives in the company
- Prioritize emails and phone calls
- Arrange meetings and business events
Education
No Degree -
Southeast Arkansas College
Pine Bluff, ARHigh School Diploma -
Watson Chapel High School
Pine Bluff, AR05.1997
Skills
- Personal Assistant Experience
- Shift Management
- Calendar Management
- POS
- Project Management
- Administrative Experience
- Accounts Payable/Receivable
- Microsoft Office Suite
- Filing & Data Archiving
- Sorting and Labeling
- Conflict Resolution
- Customer Service Focus
- Strong Interpersonal Skills
- Appointment Setting
- 35-45 WPM Typing
- Excellent Attention to Detail
- Order Fulfillment
Certification
- Food Handler Certification
- Driver's License
- Bartender License
- TABC Certification
- ServSafe
- Non-CDL Class C
Timeline
Shift Lead
Dunkin Donuts/ Baskin Robbins
05.2023 - Current
Program Specialist
DOC Varner Unit
10.2021 - 05.2022
Independent Contractor Courier & Rideshare Driver
Self Employed Contractor
08.2021 - Current
Administrative Specialist II
DOC Varner Unit
07.2020 - 10.2021
Administrative Specialist I
DOC Varner Unit
07.2018 - 07.2020
Prep Person/Crew Trainer
McDonald's (Retzer Resources Inc.)
05.2017 - 01.2022
Lead - Warehouse Associate
Express Employment-Contract (L&R Associates Inc.)
12.2016 - 03.2017
Victim Advocate/Houseparent
CASA Women's Shelter
08.2014 - 01.2020
Administration Executive Assistant
First Born Production Records
05.2013 - 11.2016
No Degree -
Southeast Arkansas College
High School Diploma -
Watson Chapel High School
Similar Profiles
J U S ' D I V I N E J A C K S O NJ U S ' D I V I N E J A C K S O N
Team Member/Cashier at Dunkin Donuts & Baskin RobbinsTeam Member/Cashier at Dunkin Donuts & Baskin Robbins
Kiara ZapataKiara Zapata
Crew Member and Shift Lead at Dunkin Donuts & Baskin RobbinsCrew Member and Shift Lead at Dunkin Donuts & Baskin Robbins
Reagan QuimpoReagan Quimpo
Crew Member at Dunkin Donuts & Baskin RobbinsCrew Member at Dunkin Donuts & Baskin Robbins
Vida ThaoVida Thao
Crew Team Member at Dunkin Donuts & Baskin RobbinsCrew Team Member at Dunkin Donuts & Baskin Robbins
Chandrasekhar NowduriChandrasekhar Nowduri
Architect at HCL America / T-MobileArchitect at HCL America / T-Mobile