Inger Knudson
Littleton,CO
Summary
I find myself at a point in life where I am ready to take on a new adventure in my career where I will be able to use the skills I have obtained from previous experiences. I have taken great pride in representing my company of employment in a positive manner helping to elevate great company culture and client experience. Smart individual highly educated in guiding new and existing staff members by incorporating valuable training and mentoring. Clinic Supervisor with 10 years in monitoring staff performance and participating in team meetings and special projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Clinic Supervisor - Lead Therapist LMT/CMT
Elements Massage
11.2011 - 6 2023
- As Lead I supported fellow therapists, engaged in conflict resolution, assisted in the interview process and discipline where and when appropriate
- Developed business and provided massage therapy modalities to a client base ranging in the thousands
- Skilled at finding commonality, gathering health history and tailoring treatment to the needs of the individual
- Insured client confidentiality, maintained awareness of age and gender related issues and provided a safe environment.
Administrator & Personal Assistant
Jeffrey C Pond, Esq.
04.2005 - 05.2011
- Organized records, correspondence and schedules depending on employer's priorities
- Managed email, mail, text and phone communications for personal and business use
- Created and submitted legal documents and correspondence, using a variety of software
- Ability to handle multiple tasks concurrently.
Administrative Assistant to GIS Department Dir.
Northern States Power Company
06.1997 - 04.2000
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Maintained scheduling, arrangements and calendars for staff meetings, events and travel
- Entered information into digital systems to maintain data quality and accuracy
- Directed calls based on query type to streamline support.
Customer Service Representative
Augsburg Fortress Publishing
09.1994 - 06.1997
- Collaborated with colleagues to deliver quality customer experience
- Set up customer accounts in system software and updated details to reflect current information
- Processed customer exchanges, returns and bill adjustments to correct product or service issues
- Managed customer calls efficiently in a call center environment.
Education
Certification/License in Massage Therapy -
Denver School of Massage Therapy
Aurora, CO 01.2011 - 05.2011
Sophmore in History - undefined
Newbury College
09.1988 - 05.1989
Freshman in Music - undefined
Westfield State College
Westfield, MA 09.1986 - 05.1987
Skills
Client Services
Results Driven
Adaptable Mindset
Change Management
Organization
Commitment
Conflict Management
Agile Leadership
Time Management
Client Relationship Management
Diversity Equity and Inclusion Champion
Ensuring training was kept current in order to open conversation among team and clients on how to approach each situation with integrity Built training for new hires and existing teammates
Networking across a myriad of demographics
Adaptability in changes of management protocols and focus
Personal Assistant Experience
Computer skills
Organizational skills
Microsoft Office
Time management
Customer service
Medical terminology
Administrative experience
Clerical experience
Conflict management
Supervising experience
Leadership
Google Suite
Typing
Interviewing
Training & development
Retail sales
Customer relationship management
Quality assurance
Relationship management
Personal assistant experience
Computer networking
Classroom experience
English
Microsoft Excel
Microsoft Word
Communication skills
Social media management
Microsoft Outlook
Learning technology
SharePoint
Management
HIPAA
Intake
Slack
Workers' compensation
Front desk
Customer acquisition
Cash register
Cash handling
Data entry
Analysis skills
Sales
Travel planning
Google Docs
switchboard
Phone etiquette
Windows
Team Meetings
Space Planning
Problem Identification
Adaptability
Patient Relations
Clinical safety
Wellness Services
Back office
Patient Advocacy
Personnel Recruitment
Problem-solving abilities
Patient Care Coordination
Codes Compliance
Employee Training
Staff Management
Scheduling appointments
Personnel Management
Risk Mitigation
Task Prioritization
Patient Safety
Certified in CPR/AED
Corporate Compliance
Inventory and restocking
Multitasking Abilities
Process Implementation
Problem-Solving
Administrative Leadership
Active Listening
Interpersonal Communication
Problem-solving aptitude
Risk Analysis
Employee Work Scheduling
Proficient in Google Suite , Outlook 360, Trello
Written Communication
Team building
Organizational Skills
Clinical Leadership
Professional Demeanor
Heartsaver First Aid (First Aid)
Appointment Scheduling
Clinical Staff Management
Multidisciplinary team collaboration
Medical Records Management
Attention to Detail
Employee Recruitment
CPR/AED
Meeting participation
Self Motivation
Clinical management
Decision-Making
Project Oversight
HIPAA Guidelines
Multitasking
Employee Supervision
Organizational Goal Development
Certification
CMT/LMT Massage Therapy, 09/01/11, 10/01/23
Timeline
Clinic Supervisor - Lead Therapist LMT/CMT
Elements Massage
11.2011 - 6 2023
Certification/License in Massage Therapy -
Denver School of Massage Therapy
01.2011 - 05.2011
Administrator & Personal Assistant
Jeffrey C Pond, Esq.
04.2005 - 05.2011
Administrative Assistant to GIS Department Dir.
Northern States Power Company
06.1997 - 04.2000
Customer Service Representative
Augsburg Fortress Publishing
09.1994 - 06.1997
Sophmore in History - undefined
Newbury College
09.1988 - 05.1989
Freshman in Music - undefined
Westfield State College
09.1986 - 05.1987