Hailey Clark
Clarksville,TN
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
Clarksville, TN
09.2024 - Current
- Collaborated with management to set performance goals and evaluate progress.
- Resolved customer complaints promptly and professionally.
- Developed promotional strategies to attract more customers during slow periods.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Evaluated employee performance, delivering individualized feedback and praise.
- Managed daily workflow and scheduled staff for adequate coverage.
Customer Service Representative
Five Star
Cadiz, KY
04.2024 - 06.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
House Cleaner
Molly Maid
Old Hickory, TN
01.2024 - 03.2024
- Cleaning houses and businesses for clients, managing & maintaining cleaning supplies
- Handling paperwork
Package Handler
FedEx Ground
Nashville, TN
05.2023 - 06.2023
- Lifting & sorting packages
- Scanning & translating codes/numbers
Caregiver/Personal Assistant
AdvanceCare Health Services, LLC
Clarksville, TN
04.2023 - 06.2023
- Assisting individuals with their everyday needs
- Running errands as needed
Delivery Driver
Domino's
Clarksville, TN
12.2022 - 05.2023
- Delivered exceptional service to satisfy customers
- Assisted all customers on the phone & in person
- Handled cash flow, cash register, & receipts
Child Care Worker
Guardian Academy
Clarksville, TN
09.2021 - 11.2021
- Guided & assisted children toward good behaviors & opportunities for learning
- Kept track of feedings, diaper changes, incidents, & naps
- Supervised all daily activities
- Cleaned & sanitized toys, play areas, & frequently trafficked areas
Cashier
Sam's Club
Clarksville, TN
09.2019 - 12.2019
- Politely greeted customers when they arrived & left the store
- Kept the store clean & presentable for all of our customers
- Assisted customers & answered their questions to the best of my knowledge
- Handled money, merchandise, & computers
Assistant Manager
Domino's
08.2018 - 05.2019
- Improved customer relations, maintained brand loyalty, & recaptured revenue opportunities by smoothly handling escalated problems
- Counted cash drawers, coordinated change for employees & customers
- Opened & closed store
- Managed restaurant inventory
- Counseled, mentored & disciplined staff
- Delegated tasks to staff members & monitored their progress
- Controlled labor costs by streamlining workflows based on expected demands
Crew Member
Jersey Mike's
Clarksville, TN
06.2017 - 10.2017
- Prepared, prepped, cooked & served food to customers
- Maintained a healthy & clean workplace
- Handled money, phones, & computers
Education
Medical Billing And Coding
Bryant And Stratton College
Getzville, NY10-2025
High school or equivalent -
Skills
- Training
- Communications
- Management Experience
- Labor Cost Analysis
- Childcare
- Food Safety
- Inventory Control
- Cash Handling
- Computer Skills
- Customer Service
- Cooking
- First Aid
- Driving
- Caregiving
- Meal Preparation
- Delivery Driver Experience
- Personal Assistant Experience
- Food Handling
- Cash Handling
- Development
- Sales
- Leadership
- Team Collaboration
- Policy Enforcement
- Team Supervision
- Strategic Thinking
Certification
- First Aid Certification
- CPR Certification
- Driver's License, 12/01/23, 10/31/28
Additional Information
I do whatever I can to be successful & achieve my goals at my workplace.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Pizza Hut
09.2024 - Current
Customer Service Representative
Five Star
04.2024 - 06.2024
House Cleaner
Molly Maid
01.2024 - 03.2024
Package Handler
FedEx Ground
05.2023 - 06.2023
Caregiver/Personal Assistant
AdvanceCare Health Services, LLC
04.2023 - 06.2023
Delivery Driver
Domino's
12.2022 - 05.2023
Child Care Worker
Guardian Academy
09.2021 - 11.2021
Cashier
Sam's Club
09.2019 - 12.2019
Assistant Manager
Domino's
08.2018 - 05.2019
Crew Member
Jersey Mike's
06.2017 - 10.2017
Medical Billing And Coding
Bryant And Stratton College