Reyna Ayala
El Pollo Loco Restaurant
Los Angeles,USA
1
Language
17
years of professional experience
Work History
Shift Leader
1 Year 11 Months- Conducted performance evaluations for team members, providing constructive feedback for growth.
- Developed training materials to streamline onboarding process for new hires.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Coordinated daily shift activities, optimizing workflow and resource allocation.
- Supervised team members during peak hours to ensure efficient service delivery.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Completed cash and credit card transactions accurately using POS software.
Shift Leader
1 Year 9 Months- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Coordinated daily shift activities, optimizing workflow and resource allocation.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented process improvements that increased speed of service during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
12 Years 4 Months- Reviewed sales and gross profit reports
- Conducted shift manager meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled cash accurately and prepared deposits.
- Making weekly schedules for our crew members, making a monthly plan for the crew and recognizing our employee of the month.
- Recruited and hired employees offering talent, charisma and experience to the restaurant team.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled
Education
High School Diploma
Class of 2009
Skills
Employee performance evaluations
Recruiting and interviewing
Training
Employee scheduling
Business planning
Team player always working as one team
Guest service
Staff Training
Food Safety Standards
Order Accuracy and Delivery
Adaptable and Flexible
Team Leadership
LANGUAGES
Spanish
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Shift Leader
El Pollo Loco Restaurant
08.2024 - 07.2026Read More
Shift Leader
Chick-fil-A
08.2022 - 05.2024Read More
Assistant Manager
Mcdonalds
05.2009 - 09.2021Read More
Leuzinger High School
High School Diploma
Read More