Ava Classen
Surprise,AZ
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Leslie's Pool Supply
Surprise, AZ
05.2025 - Current
- Supervised daily store operations, ensuring efficient workflow, customer satisfaction, and team productivity.
- Trained and coached new and existing employees on sales techniques, safety procedures, and product knowledge.
- Provided expert guidance to customers on pool care, water testing, and chemical treatments, building trust and driving repeat business.
- Managed inventory, restocked merchandise, and coordinated with suppliers to maintain stock levels.
- Handled opening and closing procedures, including cash handling, daily deposits, and POS system management.
- Assisted the store manager in reaching sales goals and improving team performance through leadership and motivation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Member
AMC Theatres
Surprise, AZ
06.2023 - Current
- Company Overview: AMC Theater Employee
- Provided exceptional customer service as a greeter, assisting guests with inquiries and ticketing
- Operated the concession stand, preparing and selling snacks while maintaining cleanliness and efficiency
- Served as an usher, ensuring theater cleanliness, checking tickets, and helping guests find their seats
- AMC Theater Employee
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Upheld high standards of productivity and quality in operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier/Sales Associate
Shadow Ridge High School Stable
Surprise, AZ
08.2021 - 05.2023
- Interacting with students and staff during lunches, before, and after school, serving snacks and drinks
- Making sure the stable is clean and organized
- Baking Cookies
- Training experience
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
Education
Highschool -
Shadow Ridge Highschool
Surprise, AZ05.2025
Skills
- Customer service
- Time management
- Food service
- Leadership
- Guest services
- Communication skills
- Friendly
- Managing inventory
- Teamwork
- Driven
- Selling
- Training
- Problem solving skills
- Cash handling
- Team building
- Sales techniques
- Employee training
- Point-of-sale transactions
- Teamwork and collaboration
- Telephone etiquette
Certification
- CPR Certified
- Food Handlers Card
Education and Training
true
Timeline
Shift Leader
Leslie's Pool Supply
05.2025 - Current
Crew Member
AMC Theatres
06.2023 - Current
Cashier/Sales Associate
Shadow Ridge High School Stable
08.2021 - 05.2023
Highschool -
Shadow Ridge Highschool