Amber Conley
Ashland,KY
Summary
With a proven track record at Texas Roadhouse, I excel in operations management and team building, enhancing productivity and customer satisfaction. Leveraging skills in vendor management and employee training, I've successfully driven service excellence and efficiency improvements, embodying adaptability and a problem-solving aptitude to meet and exceed business goals.
Overview
10
10
years of professional experience
Work History
Service Manager
Texas Roadhouse
Huntington, WV
07.2018 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Senior Kitchen Manager
Texas Roadhouse
Huntington, WV
10.2014 - Current
- Managed and trained kitchen staff to ensure efficient operations.
- Monitored food costs, labor costs, and other expenses to maintain budget goals.
- Scheduled staff shifts for optimal coverage in the kitchen.
- Ordered ingredients and supplies necessary for daily operations of the kitchen.
- Reviewed customer feedback to identify areas of improvement in food quality or service.
- Ensured compliance with all health and safety regulations related to food preparation and storage.
- Conducted regular inventory checks to monitor stock levels and order additional items when needed.
- Coordinated with vendors to negotiate pricing on products purchased by the restaurant.
- Inspected equipment regularly to ensure proper operation at all times.
- Created systems for tracking orders, deliveries, invoices, and payments from suppliers.
- Analyzed sales data to determine which menu items were most popular among customers.
- Maintained records of daily production activities including number of meals served and waste generated.
- Developed training programs for new employees in food preparation techniques, safety protocols.
- Provided guidance and support to lower-level kitchen staff members during high-volume periods.
- Resolved conflicts between team members in a timely manner while upholding company policies.
- Contributed ideas on how to improve efficiency within the kitchen environment.
- Assisted with ordering supplies such as utensils, cookware, cleaning materials.
- Implemented cost-saving measures such as portion control techniques or menu modifications.
- Participated in weekly meetings with front-of-house managers regarding upcoming events or promotions.
- Organized special events such as banquets or catering functions for large groups.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Education
High School Diploma -
Boyd County Highschool
Ashland06-2008
Skills
- Culture development
- Productivity monitoring
- Coaching and mentorship
- Reporting and documentation
- Supply procurement
- Waste control
- Team scheduling
- Forecasting
- Adaptability
- Team building
- Business Intelligence
- Problem-solving aptitude
- Customer Relations
- Reliability
- Communication Skills
- Management Consultation
- Vendor Management
- Operations Management
- Employee Training
Timeline
Service Manager
Texas Roadhouse
07.2018 - Current
Senior Kitchen Manager
Texas Roadhouse
10.2014 - Current
High School Diploma -
Boyd County Highschool