Amber Cortinas
Necedah,WI
Summary
Driven and Versatile Professional
Seasoned employee with a demonstrated record of excellence and adaptability. Possesses a robust work ethic and exceptional interpersonal abilities, enabling seamless collaboration across all levels. Adept at working independently and rapidly acquiring new skills to meet evolving organizational needs. Consistently delivers high-quality results and exhibits a steadfast commitment to growth and achievement.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Ascension Press
02.2023 - Current
- Served as a trusted advisor to customers, leveraging deep product expertise to guide seamless purchasing experiences, resolve complex billing and returns issues, and provide technical support that upheld the organization's commitment to service excellence.
- Tracked orders from start to finish, proactively monitoring each step to ensure the timely and accurate delivery of goods or services, thereby upholding the organization's commitment to superior customer fulfillment.
- Cultivated trusted, long-term relationships with customers by providing personalized, white-glove assistance and support, delivering exceptional experiences that fostered loyalty and advocacy.
Office Assistant - Remote
Zen Boutique Life coaching
Chicago, IL
05.2021 - 08.2022
- Optimized organizational workflows by meticulously managing critical documentation - organizing files, developing dynamic spreadsheets, transmitting reports, and digitizing records to enhance efficiency and ensure seamless information sharing.
- Maintained financial records by collecting payments, issuing receipts, and updated accounts to ensure accurate, up-to-date balances. Received and screened a high volume of internal and external communications.
- Orchestrated complex scheduling workflows by monitoring calendars, arranging appointments based on availability, and enforcing established workload limits to optimize organizational productivity.
Administrative Assistant
Executive Choice Security Solutions
Chicago, IL
02.2019 - 03.2022
- Coordinated project materials by managing physical and digital files, monitoring dynamic spreadsheets, and precisely updating comprehensive reports to ensure seamless information access and flow.
- Fostered exceptional client relationships by promptly responding to inquiries via email and telephone, delivering updated and accurate information to ensure seamless communication and total client satisfaction.
- Coordinated scheduling and logistics to enable seamless operations, arranging meetings, appointments, and travel on behalf of managers and supervisors
Assistant Technical Designer
Frame
Los Angeles, CA
09.2016 - 12.2018
- Rigorously audited construction samples to meticulously verify compliance with design specifications, validating measurements, materials, and aesthetic adherence to uphold exacting quality standards.
- Fostered cross-functional synergies by collaborating seamlessly with design, production, and merchandising departments to drive cohesive initiatives and maximize organizational efficiency.
- Expertly orchestrated fittings, meticulously tracked stakeholder comments, and precisely transmitted evaluations and documentation to vendors to ensure collaborative excellence and superior product quality.
Technical Designer
LoveStitch
Los Angeles, CA
07.2015 - 07.2016
- Crafted detailed technical specifications to guide the development of innovative garment prototypes for new product lines, ensuring adherence to brand standards and strategic design objectives.
- Designed foundational block patterns and corresponding technical specifications, laying the essential groundwork to enable the efficient development of innovative garment designs.
- Fostered cross-functional synergies by collaborating seamlessly with design, production, and merchandising departments to drive cohesive initiatives and maximize organizational efficiency.
Education
Bachelor's - Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA09.2015
Skills
- Cross-functional teamwork
- Design and development
- Inventory Management
- Schedule management
- Vendor account monitoring
- Relationship Building
- Data Entry
- Call handling
- Customer Service
- Complex Problem-Solving
Additional Information
- Willing to relocate: Anywhere
Timeline
Client Support Specialist
Ascension Press
02.2023 - Current
Office Assistant - Remote
Zen Boutique Life coaching
05.2021 - 08.2022
Administrative Assistant
Executive Choice Security Solutions
02.2019 - 03.2022
Assistant Technical Designer
Frame
09.2016 - 12.2018
Technical Designer
LoveStitch
07.2015 - 07.2016
Bachelor's - Product Development
Fashion Institute of Design And Merchandising
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