Melissa “Missy” Interdonato
Client Support Specialist
Preston,MD
Summary
Dedicated Client Support Specialist with exceptional problem-solving and triaging abilities. Engages with clients and team members with a person - centered approach. Trained in Motivational Interviewing. Skilled in identifying and securing available community benefits for clients. An organized, dependable candidate who excels at managing multiple priorities while maintaining a positive, team oriented attitude.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Letters of Recommendation
Work History
Client Support Specialist
Crossroads Community, Inc.
08.2022 - Current
- As a Client Support Specialist for Crossroads Community, Inc. I assist clients aged 5 - 25 experiencing behavioral health challenges
- This support manifests differently for each client but evolves from a foundation of mentorship and family psycho-education
- Engagement in peer - led activities to promote appropriate social engagement
Education
Bachelor of Science - Psychology
The Pennsylvania State University
University Park, PennsylvaniaSkills
- Empathy
- Person - Centered Care
- Time Management
- Crisis Management
- Trustworthiness
- Project Management Abilities
- Teamwork and Collaboration Orientated
- Calm and Professional Under Pressure
- Remote Office Availability
- Cross-Functional Collaboration
- De-Escalation Techniques
- Motivational Interviewing
- Attention to Detail
- Multitasking & Triaging Abilities
- Excellent interpersonal and written communication
- Cultural Awareness
- Family Psychoeducation
- Foundation in Mentorship
Professional Recommendations
- Candi Chirratunini | Former Owner, The Oaks Waterfront Inn, Benedictine School Board Member | 410.924.1974
- Deanna Lewis | Program Coordinator, Healthy Transitions | Crossroads Community, Inc. | 410.493.4828
- Renee Oney | Team Member, Healthy Transitions | Crossroads Community, Inc. | 410.829.5323
Certification
- Promoting DEIB in The Workplace, July 2023
- Adult Mental First Aid USA, January 2024
- Motivational Interviewing, July 2024
- CPR & Medical First Aid Certified, September 2024
Quote
“It Takes a Village"
Languages
Spanish
Limited Working
American Sign Language
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Flexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchWork-life balanceCompany CultureCareer advancementInterests
Horseback Riding
Gardening
Painting
Timeline
Client Support Specialist
Crossroads Community, Inc.
08.2022 - Current
Bachelor of Science - Psychology
The Pennsylvania State University
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