AUSTIN JACOBSEN
CANTON
Summary
Service-oriented individual offering skills in customer service and technical support. A focused and enthusiastic client support specialist with expertise working independently or as part of an effective team.
Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes. .
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Client Support Specialist
First Interstate Bank
Sioux Falls
01.2023 - 01.2025
- Enhanced customer satisfaction by effectively managing new and existing client interactions.
- Provided comprehensive support to clients for banking inquiries and transactions.
- Educated customers on bank products and services to enhance their experience.
- Trained junior staff on client support best practices and system usage.
Client Service Representative
BluePeak
Sioux Falls
04.2015 - 01.2023
- Handled customer inquiries and service issues via inbound calls.
- Documented service disruptions and initiated tickets to address problems.
- Arranged technicians for service outages and customer-reported issues promptly.
- Coordinated communication between clients and internal teams for issue resolution.
Residential Support Specialist
Glory House
10.2014 - 03.2015
- Provided support to residents.
- Maintained client-treatment confidentiality
- Assisted with documentation and reporting process.
- Maintained state mandates and guidelines.
- Monitored resident behavior and reported concerns to management.
Education
Associates - Counseling Psychology
Kilian Community College
Sioux Falls, SDSkills
- Interpersonal communication
- Written communication
- Client relationship building
- Empathy
- Support inquiry assistance
- Problem resolution aptitude
- Verbal communication
- Problem resolution
- Teamwork
- Collaboration
- Computer skills
- Work prioritization
- MS Office
- Customer relations
- Client service excellence
Timeline
Client Support Specialist
First Interstate Bank
01.2023 - 01.2025
Client Service Representative
BluePeak
04.2015 - 01.2023
Residential Support Specialist
Glory House
10.2014 - 03.2015
Associates - Counseling Psychology
Kilian Community College