William X. Gallagher
Berwyn,PA
Summary
Dynamic and accomplished professional with a successful track record in business communications and management roles. Skilled in developing and implementing effective communication strategies that enhance brand presence and elevate organizational success. Proven ability to lead teams, streamline operations, and drive business growth through strategic planning and execution.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Havas Health
04.2024 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Assist with the internal setup and configuration, vetting media schedules, internal communication of billing and budget and provide timely performance reports.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed, conducted, and tracked phone, email, and texting campaigns via Salesforce.
Business Manager
Gallaghers Automotive
03.2023 - 04.2024
- Ensured exceptional customer service.
- Implemented cost-effective solutions and optimized processes to enhance business performance.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
- Achieved high levels of customer retention through targeted marketing initiatives designed to maintain engagement with existing clientele.
- Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
- Monitored social media and website performance via insights and Google Analytics.
Client Relations Specialist
Vanguard
10.2022 - 03.2023
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Securities Industry Essentials (SIE) Exam. Successfully passed the SIE Exam, demonstrating a strong understanding of fundamental securities industry concepts, including knowledge of products, market structures, regulatory agencies, and industry practices.
- Developed and implemented strategic and thoughtful study plans to encourage team success in Securities licensing.
- Demonstrated strong communication and organizational skills and mindset.
Account Manager
Slight Edge
06.2022 - 09.2022
- Cultivated and managed successful B2B business relationships using key metrics to identify areas for growth using brand visibility and entrepreneurship strategies.
- Tailored solutions to meet client needs and drove revenue growth.
- Create and edit copy for various B2B marketing purposes and sales collateral.
Social Media Manager
Edison Motors
08.2021 - 06.2022
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Achieved an 8.00% metric increase in brand recognition.
Education
Bachelor of Arts - Business And Communications
University of Scranton
Scranton, PA05.2022
High School Diploma -
St. Joseph’s Preparatory School
05.2018
Eagles Scout -
Project-Historic Hilltop House
Devon, PA06.2017
Skills
- Strategic Planning
- Leadership
- Business Development
- Microsoft Office
- Sports knowledge
- Media Relations
- Interpersonal Communication
- Brand Development
Timeline
Client Support Specialist
Havas Health
04.2024 - Current
Business Manager
Gallaghers Automotive
03.2023 - 04.2024
Client Relations Specialist
Vanguard
10.2022 - 03.2023
Account Manager
Slight Edge
06.2022 - 09.2022
Social Media Manager
Edison Motors
08.2021 - 06.2022
Bachelor of Arts - Business And Communications
University of Scranton
High School Diploma -
St. Joseph’s Preparatory School
Eagles Scout -
Project-Historic Hilltop House
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