Marybell Boothe
Newark,TX
Summary
Dynamic Client Support Specialist with a strong work ethic and exceptional interpersonal skills, honed at Western Southern Financial Group. Proven track record in enhancing client satisfaction and optimizing onboarding processes. Bilingual communicator adept at building relationships and delivering efficient service, ensuring a welcoming environment for all clients and team members.
Overview
17
17
years of professional experience
Work History
Client Support Specialist
Western Southern Financial Group
1301 Solana Blvd Bldg 1 Suite 1529
05.2009 - Current
- Deliver exceptional customer service by proactively following up with clients and managing application mailings.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Manage cash drawer operations across multiple checkout stations to uphold accuracy and efficiency standards.
- Manage inventory records by calculating correct order totals and maintaining detailed documentation.
- Optimize new agent onboarding processes, ensuring smooth and welcoming experience for new agents.
- Facilitate training sessions for new personnel on company operations, policies, and services.
- Maintain up-to-date knowledge of product and service changes.
Front Desk Ambassador
Baylor Scott & White Medical Center
1650 W College ST Grapevine, TX 76051
01.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment, addressing guest inquiries and concerns promptly.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
Education
High School Diploma -
Roberto Clemente H.S.
Chicago, IL06-1982
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Strong work ethic
- Teamwork and collaboration
- Time management
- Bilingual
Languages
Spanish
Timeline
Front Desk Ambassador
Baylor Scott & White Medical Center
01.2022 - 09.2023
Client Support Specialist
Western Southern Financial Group
05.2009 - Current
High School Diploma -
Roberto Clemente H.S.