Amber Costello

• Developed strong physician presence across organization's campuses and community using relationship development
• Facilitated relationships between physicians and organizational specialists
• Cultivated relationships with hospital administration and serve as liaison/physician advocate
• Pursued competing physicians to develop stronger presence within organization
• Identified and coordinated resolution of problems to improve physician utilization and patient satisfaction.

• Conducted onboarding, orientations and site visits
• Worked with service line leaders to identify opportunities to increase market share to major services lines
• Participated in planning and hosting office manager forums, physician networking and physician appreciation events
• Worked with Director of Clinical Quality to create strategies to improve performance in Quality measures for HMO, ACO and Medicare Advantage plans.

EMPI Lead Analyst

• Managed team of 3 on an enterprise master patient index database

Provider Relations Specialist

• Trained and assisted provider offices with Clinical Integration

Referral Specialist

• Reviewed referrals for approval or denial

Resolution Center Lead Representative

• Serviced escalated calls with claim, eligibility, and referral questions

Reporting Specialist

• Generated eligibility runs in IDX database

Reimbursement Specialist

• Processed paper and electronic claims and responsible for WebMD support and maintenance