Amber Cowburn
Flowery Branch,GA
Summary
Detail-oriented and results-driven individual with experience in housekeeping and logistics. Skilled in staff training, quality assurance, and inventory management, contributing to streamlined operations and exceptional customer satisfaction. Willing to Learn and very motivated!
Overview
9
9
years of professional experience
Work History
Housekeeper
Merry Maids
Gainesville, GA
12.2024 - Current
- Cleaned and sanitized residential and comercial spaces to maintain high standards of cleanliness.
- Organized cleaning supplies and equipment for optimal accessibility and efficiency.
- Assisted in deep cleaning tasks during seasonal or special projects.
- Collaborated with team members to ensure seamless workflow and task completion.
Shipping and Receiving Lead
Rick Hendrick Automotive
Duluth, GA
03.2024 - 12.2024
- Oversaw daily shipping and receiving operations to ensure the timely processing of inventory.
- Trained new staff on safety protocols and operational procedures for efficiency.
- Coordinated logistics with carriers to optimize delivery schedules and reduce delays.
- Managed inventory levels, ensuring accurate stock counts and minimizing discrepancies.
Housekeeper
Merry Maids
Gainesville, GA
09.2021 - 03.2024
- Cleaned and sanitized residential and commercial spaces to maintain high standards of cleanliness.
- Followed safety protocols while operating cleaning equipment and handling chemicals.
- Provided excellent customer service while interacting with clients on-site.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
CSR Lead Cashier
Shane's Rib Shack
Flowery Branch, GA
01.2020 - 09.2021
- Led customer service team in delivering exceptional dining experiences, ensuring satisfaction and loyalty.
- Trained and mentored new representatives on service standards and operational procedures.
- Resolved escalated customer inquiries, enhancing resolution strategies and improving service outcomes.
- Streamlined order processing systems to reduce wait times and improve efficiency in service delivery.
Greeter
Milton Martin Toyota
Oakwood, GA
07.2019 - 12.2019
- Greeted customers, creating a welcoming atmosphere and enhancing first impressions.
- Assisted visitors with inquiries, providing accurate information about services and vehicles.
- Coordinated appointments for service and sales departments, optimizing workflow efficiency.
- Maintained knowledge of inventory and promotions to inform customer decisions effectively.
Cashier
Publix
Buford, GA
05.2017 - 07.2019
- Processed high-volume transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency and accountability.
- Assisted customers with inquiries, enhancing the overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
West Hall High School
Oakwood, GA05.2019
Skills
- Teamwork
- Housekeeping
- Customer service
- Excellent oral and written communication
- Customer service-focused
- Staff training
- Inventory control
- Quality assurance controls
Timeline
Housekeeper
Merry Maids
12.2024 - Current
Shipping and Receiving Lead
Rick Hendrick Automotive
03.2024 - 12.2024
Housekeeper
Merry Maids
09.2021 - 03.2024
CSR Lead Cashier
Shane's Rib Shack
01.2020 - 09.2021
Greeter
Milton Martin Toyota
07.2019 - 12.2019
Cashier
Publix
05.2017 - 07.2019
High School Diploma -
West Hall High School